How credits work
Category: Billing & Plans
Read time: 4 minutes
A credit unlocks one building's premium report — the full violation history, AI analysis, landlord portfolio, rent stabilization check, PDF export, event timeline, and 200-row datasets.
Think of them as single-use passes for the buildings you're seriously considering. No subscription. No recurring commitment. Just the data when you need it.
What a credit buys
One credit spent on a building gives you premium access to that building's report for 30 days.
That means: - You can revisit the full report, download the PDF, and check the event timeline as many times as you want for 30 days - After 30 days, the premium view reverts to the free report — but your credit is only charged once - This 30-day window covers the typical apartment-hunting timeline: search, tour, negotiate, sign
How credits are deducted
A credit is spent the first time you unlock the premium version of a building's report. Subsequent visits to the same building within 30 days don't cost anything extra.
You're never charged a credit for: - Viewing the free version of a report - Searching for an address - Browsing neighborhoods or saved buildings
Credit bundles (pay-as-you-go)
No subscription. Buy credits and keep them until you use them.
| Bundle | Credits | Price | Per credit |
|---|---|---|---|
| Report Bundle | 3 | $10 | ~$3.33 |
| Apartment Hunter | 30 | $39 | ~$1.30 |
Credits never expire. Buy a 3-pack today, use one now, and the remaining 2 will still be there when you're looking for your next apartment next year.
Credits with a subscription
The Renter and Business plans include premium credits as part of your monthly or annual subscription:
| Plan | Premium reports per period |
|---|---|
| Renter | 5 per month |
| Business | 50 per month |
These reset each billing period. Unused credits from one period do not roll over to the next.
If you need more premium reports in a given month, you can buy additional credit packs — they add to your account alongside your subscription credits and follow the same nonexpiring rules for the purchased ones.
What if I cancel my subscription?
Your purchased credits (from Report Bundle or Apartment Hunter packs) stay on your account. They never expire, so they're available whether you're on a subscription or not.
Any unused premium report allotments from your subscription period expire when the subscription ends. You'll still have access to any buildings you unlocked with credits within their 30-day window.
How to check your credit balance
You can see your current credit balance on the account page:
- Purchased credits — Never expire
- Subscription credits — Reset at each billing period; remaining this period shown next to your total
A credit counter appears on the pricing page and on building reports when you're about to unlock a premium view, so you always know where you stand before spending one.
Can I get a refund on unused credits?
Credit bundles are one-time purchases and are non-refundable once purchased. However, since credits never expire and work on any building in NYC or SF, unused credits hold their value indefinitely. If you're not finding the right building this month, the credits will be waiting when you resume the search.
The Report Bundle ($10 for 3) is intentionally small — it covers a focused search on 2-3 serious contenders without overcommitting. If you're not sure how many buildings you'll check, start with the bundle.
Summary
| Question | Answer |
|---|---|
| How many credits do I need per building? | 1 |
| How long does a credit grant premium access? | 30 days |
| Do credits expire? | No — never |
| Can I use credits with a subscription? | Yes — they stack on top of your plan's allotment |
| What happens if I cancel? | Purchased credits stay; subscription allotments reset |
| Can I buy more mid-month? | Yes — any time |
Ready to unlock a full report? Buy a 3-pack for $10 or start a free account to see how many free reports you have left this month.