Section 1: INTRODUCTION AND ACCEPTANCE

These Terms and Conditions ("Terms," "Agreement," or "Terms of Service") constitute a legally binding agreement between you ("User," "you," or "your") and Augrented ("Augrented," "Company," "we," "us," or "our"), governing your access to and use of the Augrented platform, website, mobile applications, and all related services (collectively, the "Platform" or "Services").

The Augrented Platform provides users with access to collated multifamily building data, machine learning-generated predictive quality metrics, generative artificial intelligence analyses of property data, and user-generated content including building reviews. Our Services are designed to assist both individual consumers and businesses in understanding multifamily property characteristics and market dynamics through data aggregation, analysis, and community insights.

1.2 Acceptance of Terms

Entity Users: If you are accessing or using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you are an authorized representative of such entity with the authority to bind such entity to these Terms, and you agree to be bound by these Terms on behalf of such entity.

Binding Agreement Formation: By accessing, browsing, or using the Augrented Platform in any manner, including creating an account, subscribing to services, submitting content, or merely viewing information, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy, which is incorporated herein by reference.

Age and Capacity Requirements: You represent and warrant that: (i) you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater; (ii) you have the full right, power, and authority to enter into this Agreement; (iii) you are not prohibited from accessing or using the Services under applicable law; and (iv) your use of the Services will not violate any agreement to which you are a party or by which you are bound.

Continued Use Constitutes Acceptance: Your continued use of the Platform following any changes to these Terms constitutes your acceptance of such changes. If you do not agree to any provision of these Terms or any subsequent modifications, your sole remedy is to discontinue use of the Platform and cancel your account, if applicable.

1.3 Modification of Terms

Right to Modify: Augrented reserves the right, in its sole discretion, to modify, update, or replace these Terms at any time, with or without prior notice, except as required by applicable law. Such modifications may include, but are not limited to, changes to:

These Terms and Conditions ("Terms," "Agreement," or "Terms of Service") constitute a legally binding agreement between you ("User," "you," or "your") and Augrented ("Augrented," "Company," "we," "us," or "our"), governing your access to and use of the Augrented platform, website, mobile applications, and all related services (collectively, the "Platform" or "Services").

The Augrented Platform provides users with access to collated multifamily building data, machine learning-generated predictive quality metrics, generative artificial intelligence analyses of property data, and user-generated content including building reviews. Our Services are designed to assist both individual consumers and businesses in understanding multifamily property characteristics and market dynamics through data aggregation, analysis, and community insights.

1.2 Acceptance of Terms

Entity Users: If you are accessing or using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you are an authorized representative of such entity with the authority to bind such entity to these Terms, and you agree to be bound by these Terms on behalf of such entity.

Binding Agreement Formation: By accessing, browsing, or using the Augrented Platform in any manner, including creating an account, subscribing to services, submitting content, or merely viewing information, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy, which is incorporated herein by reference.

Age and Capacity Requirements: You represent and warrant that: (i) you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater; (ii) you have the full right, power, and authority to enter into this Agreement; (iii) you are not prohibited from accessing or using the Services under applicable law; and (iv) your use of the Services will not violate any agreement to which you are a party or by which you are bound.

Continued Use Constitutes Acceptance: Your continued use of the Platform following any changes to these Terms constitutes your acceptance of such changes. If you do not agree to any provision of these Terms or any subsequent modifications, your sole remedy is to discontinue use of the Platform and cancel your account, if applicable.

1.3 Modification of Terms

Right to Modify: Augrented reserves the right, in its sole discretion, to modify, update, or replace these Terms at any time, with or without prior notice, except as required by applicable law. Such modifications may include, but are not limited to, changes to:

These Terms and Conditions ("Terms," "Agreement," or "Terms of Service") constitute a legally binding agreement between you ("User," "you," or "your") and Augrented ("Augrented," "Company," "we," "us," or "our"), governing your access to and use of the Augrented platform, website, mobile applications, and all related services (collectively, the "Platform" or "Services").

The Augrented Platform provides users with access to collated multifamily building data, machine learning-generated predictive quality metrics, generative artificial intelligence analyses of property data, and user-generated content including building reviews. Our Services are designed to assist both individual consumers and businesses in understanding multifamily property characteristics and market dynamics through data aggregation, analysis, and community insights.

1.2 Acceptance of Terms

Entity Users: If you are accessing or using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you are an authorized representative of such entity with the authority to bind such entity to these Terms, and you agree to be bound by these Terms on behalf of such entity.

Binding Agreement Formation: By accessing, browsing, or using the Augrented Platform in any manner, including creating an account, subscribing to services, submitting content, or merely viewing information, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy, which is incorporated herein by reference.

Age and Capacity Requirements: You represent and warrant that: (i) you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater; (ii) you have the full right, power, and authority to enter into this Agreement; (iii) you are not prohibited from accessing or using the Services under applicable law; and (iv) your use of the Services will not violate any agreement to which you are a party or by which you are bound.

Continued Use Constitutes Acceptance: Your continued use of the Platform following any changes to these Terms constitutes your acceptance of such changes. If you do not agree to any provision of these Terms or any subsequent modifications, your sole remedy is to discontinue use of the Platform and cancel your account, if applicable.

1.3 Modification of Terms

Right to Modify: Augrented reserves the right, in its sole discretion, to modify, update, or replace these Terms at any time, with or without prior notice, except as required by applicable law. Such modifications may include, but are not limited to, changes to:

Professional Services Integration: Business Users may integrate Platform data with professional services, client management systems, and business intelligence tools, requiring additional data processing and sharing arrangements subject to appropriate privacy safeguards.

11.2 Business-to-Business Privacy Obligations

Client Data Protection: Business Users who use Platform data in providing services to their own clients or customers remain responsible for compliance with applicable privacy laws governing their client relationships and data processing activities.

Professional Responsibility Standards: Business Users in regulated professions must ensure that their use of Platform data complies with professional responsibility standards, client confidentiality requirements, and industry-specific privacy obligations.

Data Sharing and Sublicensing Restrictions: Business Users may not share, sublicense, or redistribute Platform data beyond the scope of their subscription agreements without explicit authorization, ensuring protection of proprietary information and third-party privacy rights.

Audit and Compliance Requirements: Business Users may be subject to audit requirements, compliance monitoring, and usage reporting obligations that help ensure appropriate use of Platform data and compliance with privacy and licensing terms.

Termination and Data Return: Upon termination of business subscriptions, Business Users must return or destroy Platform data in their possession and certify compliance with data return requirements, protecting ongoing privacy and intellectual property interests.

11.3 Employee and Team Member Privacy

Business Account Administration: Business account administrators may access information about team member usage patterns, data access activities, and Platform engagement to manage subscriptions and ensure appropriate use of business services.

Professional Development and Training: Business Users may receive professional development resources, training materials, and usage recommendations based on their team's Platform utilization patterns and business objectives.

Performance Analytics and Optimization: Business accounts may include performance analytics that help organizations optimize their Platform usage, improve productivity, and maximize value from their subscriptions while respecting individual team member privacy.

Role-Based Access and Permissions: Business accounts implement role-based access controls that limit team member access to appropriate data and features based on job responsibilities, business requirements, and organizational policies.

Team Communication and Collaboration: Business accounts may include collaboration features that enable team communication, shared workspace management, and coordinated research activities while maintaining appropriate privacy protections for all participants.

11.4 Enhanced Security and Compliance

Advanced Security Features: Business Users may receive enhanced security features including single sign-on integration, advanced authentication options, IP address restrictions, and other security measures that require additional data processing and monitoring.

Compliance Reporting and Documentation: Business Users may require compliance documentation, audit reports, and other materials that demonstrate Platform security and privacy practices for their own regulatory compliance and client assurance purposes.

Data Processing Agreements: Business Users may enter into separate data processing agreements that establish specific roles, responsibilities, and limitations regarding personal information processing in business contexts.

Industry-Specific Requirements: Business Users in regulated industries may require additional privacy protections, security measures, or compliance documentation specific to their industry requirements and regulatory obligations.

International Business Considerations: Business Users operating internationally may require specific data localization, transfer mechanisms, or compliance arrangements that address their global business requirements and regulatory obligations.

Section 12: DISPUTE RESOLUTION AND PRIVACY COMPLAINTS

12.1 Internal Complaint Procedures

Privacy Complaint Submission: Users may submit privacy complaints through multiple channels including online forms, email communications, customer support contacts, or written correspondence to designated privacy officers or legal departments.

Initial Response and Acknowledgment: Privacy complaints receive prompt acknowledgment within five (5) business days, including confirmation of receipt, assignment of tracking numbers, and estimated timelines for investigation and resolution.

Investigation and Review Process: Privacy complaints undergo thorough investigation including review of relevant policies, examination of technical systems, consultation with appropriate personnel, and assessment of potential privacy impact and resolution options.

Resolution and Response Communications: Users receive detailed responses to privacy complaints including explanation of investigation findings, description of corrective measures taken, and information about additional steps available if users remain unsatisfied with resolutions.

Escalation and Appeal Options: Users who are not satisfied with initial privacy complaint resolutions may request escalation to senior privacy officers, legal counsel, or executive leadership for additional review and potential alternative resolution approaches.

12.2 Regulatory Authority Cooperation

Data Protection Authority Communication: Augrented cooperates fully with data protection authorities, privacy regulators, and other relevant governmental bodies investigating privacy complaints or conducting regulatory inquiries related to Platform data practices.

Regulatory Inquiry Response: Regulatory inquiries receive priority attention with dedicated resources assigned to provide complete, accurate, and timely responses that demonstrate commitment to privacy compliance and user protection.

Voluntary Compliance Programs: Augrented participates in voluntary compliance programs, industry self-regulation initiatives, and best practice development efforts that enhance privacy protection and demonstrate commitment to privacy leadership.

International Regulatory Coordination: For complaints involving multiple jurisdictions, Augrented coordinates with relevant authorities to ensure comprehensive resolution while respecting different regulatory frameworks and user rights across jurisdictions.

Public Accountability and Transparency: Augrented may publish aggregate information about privacy complaint patterns, resolution outcomes, and improvement initiatives that demonstrate accountability while protecting individual user privacy and confidentiality.

12.3 Alternative Dispute Resolution

Privacy-Specific Mediation: Privacy disputes may be resolved through specialized mediation services that understand privacy law complexities and can facilitate resolution between users and Augrented while protecting confidential information and business interests.

Arbitration for Privacy Claims: Consistent with the Terms of Service, privacy disputes may be subject to binding arbitration, but such arbitration includes specific procedures for handling sensitive personal information and privacy-related evidence.

Industry Dispute Resolution Programs: Augrented may participate in industry-sponsored dispute resolution programs that provide specialized expertise in privacy and technology disputes while offering efficient and cost-effective resolution alternatives.

International Dispute Mechanisms: International users may have access to cross-border dispute resolution mechanisms that address privacy complaints across different legal jurisdictions while providing consistent and fair resolution processes.

Settlement and Compliance Agreements: Privacy dispute resolutions may include settlement agreements that establish specific compliance measures, monitoring requirements, and ongoing privacy protection enhancements that benefit both individual users and the broader user community.

12.4 Legal Proceedings and Privacy Litigation

Privacy Litigation Defense: In the event of privacy-related litigation, Augrented commits to vigorous defense of legitimate privacy practices while remaining open to reasonable resolution of valid privacy concerns and potential improvements to privacy protection.

Class Action and Representative Proceedings: Privacy class actions or representative proceedings are subject to the dispute resolution procedures outlined in the Terms of Service, including arbitration requirements and class action waivers where legally enforceable.

Expert Testimony and Technical Evidence: Privacy litigation may involve technical evidence about data processing systems, security measures, and privacy practices, with Augrented committed to providing accurate and complete information while protecting proprietary business information.

Court-Ordered Privacy Remedies: Augrented will comply with court orders requiring specific privacy remedies, system modifications, or compliance measures while working to implement solutions that protect user privacy effectively and maintain Platform functionality.

Settlement and Injunctive Relief: Privacy litigation settlements may include injunctive relief, compliance monitoring, and ongoing privacy protection enhancements that exceed legal requirements and demonstrate commitment to privacy leadership and user protection.

12.5 Privacy Complaint Prevention and Improvement

Proactive Privacy Monitoring: Regular privacy assessments, user feedback analysis, and system audits help identify potential privacy concerns before they result in formal complaints, enabling proactive resolution and continuous improvement.

User Education and Communication: Clear privacy communications, user education resources, and transparency initiatives help prevent privacy complaints by ensuring users understand data practices and have appropriate expectations about privacy protection.

Privacy by Design Implementation: New features and system modifications incorporate privacy considerations from the design phase, reducing the likelihood of privacy issues and complaints while enhancing overall user trust and satisfaction.

Feedback Integration and Process Improvement: Privacy complaint patterns and user feedback inform policy updates, system improvements, and procedural changes that address root causes of privacy concerns and enhance overall privacy protection.

Industry Collaboration and Best Practice Development: Participation in industry privacy initiatives, best practice development, and collaborative privacy enhancement efforts helps prevent privacy issues while advancing overall privacy standards in the real estate technology industry.