Section 2: INFORMATION WE COLLECT

2.1 Scope of Personal Information Collection

2.1 Account and Registration Information

Consumer Users: When creating consumer accounts, we collect basic identifying information including full name, email address, phone number (optional), and password. Users may provide additional demographic information such as age range, occupation, and location to enhance service personalization, though such information is voluntary.

Business Users: Business account registration requires additional information including company name, business address, contact person details, business type, number of employees, and intended use cases for Platform data. We may also collect tax identification numbers, billing addresses, and authorized representative information for subscription management and legal compliance.

Account Verification: To maintain Platform security and data quality, we may require users to verify their identity through email confirmation, phone verification, or document submission. Business Users may need to provide business registration documents, professional licenses, or other credentials to access enhanced Platform features.

Profile Information: Users may choose to provide additional profile information including profile photos, professional titles, company affiliations, areas of expertise, and biographical information. This information enhances user credibility and community engagement but is generally optional.

Preferences and Settings: We collect information about user preferences including notification settings, display options, search preferences, data export formats, and other customization choices that improve user experience and service personalization.

2.2 Platform Usage Information

Navigation and Interaction Data: We automatically collect information about how users navigate and interact with the Platform, including pages viewed, features accessed, time spent on different sections, search queries performed, filters applied, and content engagement patterns.

Property and Building Interactions: We track which properties users view, search for, bookmark, or analyze, including search criteria, geographic focus areas, property types of interest, and analysis parameters selected. This information helps improve recommendation algorithms and service relevance.

Review and Content Activity: We collect information about user-generated content creation, including reviews submitted, comments posted, ratings provided, photos uploaded, and community forum participation. We also track content engagement such as helpful votes, shares, and responses to other users' content.

Feature Usage Analytics: We monitor usage of specific Platform features including AI analysis requests, predictive analytics queries, data export activities, API calls (for Business Users), and subscription feature utilization. This data helps prioritize development efforts and optimize service performance.

Technical Performance Data: We collect information about Platform performance from the user perspective, including page load times, error encounters, feature availability, mobile app crashes, and other technical metrics that affect user experience quality.

Property and Building Interactions: We track which properties users view, search for, bookmark, or analyze, including search criteria, geographic focus areas, property types of interest, and analysis parameters selected. This information helps improve recommendation algorithms and service relevance.

Review and Content Activity: We collect information about user-generated content creation, including reviews submitted, comments posted, ratings provided, photos uploaded, and community forum participation. We also track content engagement such as helpful votes, shares, and responses to other users' content.

Feature Usage Analytics: We monitor usage of specific Platform features including AI analysis requests, predictive analytics queries, data export activities, API calls (for Business Users), and subscription feature utilization. This data helps prioritize development efforts and optimize service performance.

Technical Performance Data: We collect information about Platform performance from the user perspective, including page load times, error encounters, feature availability, mobile app crashes, and other technical metrics that affect user experience quality.

2.3 Device and Technical Information

Device Characteristics: We automatically collect information about devices used to access the Platform, including device type, operating system, browser version, screen resolution, available memory, and hardware capabilities that may affect Platform functionality.

Network and Connection Information: We collect data about network connections including IP addresses, internet service provider information, connection speed, connection stability, and geographic location derived from IP addresses to optimize content delivery and detect potential security issues.

Cookies and Tracking Technologies: The Platform uses cookies, web beacons, pixel tags, and similar technologies to maintain user sessions, remember preferences, analyze usage patterns, and deliver personalized content. Detailed information about tracking technologies is provided in Section 9.

Mobile Application Data: Mobile app usage generates additional technical information including app version, device identifiers, push notification tokens, location services permissions, and mobile-specific usage patterns that differ from web browser usage.

Security and Fraud Prevention Data: We collect information to protect Platform security, including login attempts, suspicious activity patterns, geolocation anomalies, device fingerprinting data, and other indicators that help prevent unauthorized access and fraudulent activity.

2.4 Communication Information

Customer Support Interactions: We maintain records of customer support communications including support tickets, email exchanges, phone call records (where permitted by law), chat transcripts, and feedback submissions. This information helps resolve issues and improve service quality.

Marketing Communications: For users who opt into marketing communications, we track email open rates, click-through rates, content preferences, unsubscribe requests, and engagement patterns to personalize and improve marketing effectiveness while respecting user preferences.

User Feedback and Surveys: We may collect feedback through surveys, polls, user interviews, or other research activities designed to understand user needs and improve Platform services. Participation in such research is typically voluntary and may be incentivized.

Referral Information: When users refer others to the Platform, we collect information about both the referring user and referred individuals, including names, email addresses, and relationship information, subject to appropriate privacy protections for both parties.

Legal and Compliance Communications: We maintain records of legal notices, dispute communications, compliance inquiries, and other formal communications that may be required for legal proceedings or regulatory compliance.

2.5 Payment and Billing Information

Subscription and Payment Data: For users with paid subscriptions, we collect payment information including credit card details (processed securely through third-party payment processors), billing addresses, payment history, subscription changes, and refund requests.

Transaction Records: We maintain comprehensive records of all financial transactions including subscription fees, usage-based charges, tax calculations, payment confirmations, failed payment attempts, and billing dispute resolutions.

Financial Institution Information: Payment processing may involve collection of bank account information, routing numbers, payment processor identifiers, and other financial data necessary to facilitate payments and resolve billing issues.

Billing Contact Information: We collect and maintain billing contact information that may differ from primary account contacts, including accounts payable contacts for business users, billing administrators, and authorized payment representatives.

Tax and Compliance Information: For business users and where required by law, we may collect tax identification numbers, VAT registration information, and other data necessary for tax compliance and regulatory reporting.

2.6 Third-Party Information Sources

Public Records Integration: The Platform aggregates data from public sources including municipal databases, court records, regulatory filings, and government databases. While this information is publicly available, its compilation and analysis create new datasets that enhance Platform functionality.

Business Partner Data: We may receive information from business partners, affiliates, and service providers that helps enhance user profiles, verify account information, or improve service delivery, always subject to appropriate privacy agreements and user consent where required.

Social Media and External Platforms: Users who choose to connect social media accounts or import information from external platforms authorize collection of relevant profile information, contact lists, and other data that enhances Platform functionality.

Data Enrichment Services: We may use third-party data enrichment services to supplement user-provided information with additional demographic, professional, or contact information, always in compliance with applicable privacy laws and service provider agreements.

Marketing and Analytics Partners: Third-party marketing and analytics providers may share aggregated or anonymized information about user behavior patterns, market trends, and demographic insights that help improve Platform services without identifying individual users.

2.7 Property Information and Public Data Aggregation

Public Property Records: The Platform aggregates publicly available information about multifamily properties from government databases, court records, regulatory filings, and other public sources. This information includes property ownership, management companies, building characteristics, permits, violations, and other data that is part of the public record.

Property Owner and Manager Information: Information about property owners and management companies is collected from public records and is not considered personal information of those individuals or entities for purposes of this Privacy Policy. Property owners who also use the Platform as registered users do not gain privacy rights regarding publicly available information about their properties.

Distinction Between User Data and Property Data: Property information collected from public sources is distinct from personal information collected about Platform users. An individual's status as a property owner or manager does not create privacy rights under this Policy regarding their properties, even if they are also Platform users.

No "Consumer" Status for Property-Related Data: Property owners and managers are not considered "consumers" under this Privacy Policy with respect to publicly available information about properties they own or manage. Consumer privacy protections apply only to their personal information collected in their capacity as Platform users.

Section 3: HOW WE USE INFORMATION

3.1 Core Platform Services

Account Management and Authentication: We use collected information to create and maintain user accounts, authenticate user identity, manage subscription services, process payments, and provide customer support. This includes verifying user eligibility for different service tiers and managing account security.

Data Aggregation and Analysis: Personal information helps us understand which types of data and analysis are most valuable to different user segments, enabling us to prioritize data collection efforts, improve machine learning algorithms, and develop new analytical capabilities that serve user needs.

Personalized Content Delivery: Usage patterns and preferences enable delivery of personalized property recommendations, customized market analyses, relevant building suggestions, and targeted AI-generated insights that align with individual user interests and business requirements.

Search and Discovery Enhancement: User search behavior and interaction patterns help improve search algorithms, enhance property discovery features, optimize filtering capabilities, and develop new tools that help users find relevant information more efficiently.

Platform Performance Optimization: Technical information and usage analytics help identify performance bottlenecks, optimize loading times, improve mobile app functionality, and ensure Platform availability and reliability across different devices and network conditions.

3.2 Machine Learning and AI Development

Predictive Model Training: Aggregated user behavior data helps train machine learning models that generate predictive quality metrics, market forecasts, and property assessments. Individual user data is typically anonymized or aggregated for model training to protect privacy while improving accuracy.

AI Content Generation Improvement: User feedback on AI-generated analyses and content helps refine natural language processing models, improve content relevance, reduce bias in automated outputs, and develop new AI capabilities that better serve user needs.

Recommendation System Enhancement: User interaction patterns help develop and improve recommendation algorithms that suggest relevant properties, identify market opportunities, and highlight content that aligns with user interests and business objectives.

Quality Assurance and Validation: User reports of data inaccuracies, AI content issues, or system errors help improve data quality processes, enhance content moderation capabilities, and validate the effectiveness of automated systems.

Research and Development: Aggregated usage patterns and user feedback inform research and development priorities, guide new feature development, and help identify emerging user needs that may require new Platform capabilities or service offerings.

3.3 Communication and Support

Customer Service Delivery: Contact information and account details enable provision of customer support, technical assistance, billing support, and account management services. Communication history helps provide consistent and effective support across multiple interactions.

Platform Updates and Notifications: User contact information enables delivery of important service notifications, security alerts, feature announcements, maintenance schedules, and other communications necessary for effective Platform use.

Educational Content and Training: User profile information and usage patterns help identify educational needs and deliver relevant training materials, best practice guides, feature tutorials, and other content that helps users maximize Platform value.

Community Building and Engagement: User information supports community features including user forums, professional networking, industry discussions, and other engagement opportunities that enhance the overall Platform experience.

Feedback Collection and Response: Communication channels enable collection of user feedback, feature requests, bug reports, and suggestions that guide Platform improvement efforts and ensure user needs are addressed effectively.

3.4 Business Operations and Legal Compliance

Subscription Management: Billing information and usage data support subscription management including service provisioning, usage monitoring, renewal processing, upgrade/downgrade handling, and cancellation processing while maintaining accurate financial records.

Fraud Prevention and Security: User behavior patterns, device information, and access logs help detect fraudulent activity, prevent unauthorized access, identify security threats, and maintain Platform integrity for all users.

Legal Compliance and Reporting: Collected information may be used to comply with legal requirements including tax reporting, regulatory inquiries, law enforcement requests, court orders, and other legal obligations that apply to Platform operations.

Business Analytics and Planning: Aggregated user data and usage patterns inform business decision-making including service development, market expansion, pricing strategies, and resource allocation while protecting individual user privacy.

Audit and Quality Assurance: User data helps maintain audit trails, ensure compliance with internal policies and external regulations, monitor service quality, and demonstrate adherence to privacy and security standards.

3.5 Marketing and Growth

Service Promotion and Marketing: For users who opt into marketing communications, we use profile information and preferences to deliver relevant promotional content, feature announcements, industry insights, and educational materials through appropriate channels.

Referral Program Management: User information supports referral programs including tracking referral sources, managing incentives, measuring program effectiveness, and ensuring appropriate recognition for successful referrals while protecting privacy of both referrers and referred users.

Market Research and Insights: Aggregated user data helps understand market trends, user needs, competitive positioning, and growth opportunities while maintaining individual privacy through anonymization and aggregation techniques.

Partnership Development: User demographics and usage patterns help identify potential business partnerships, integration opportunities, and strategic alliances that could benefit Platform users, always with appropriate privacy protections.

Content Marketing and Thought Leadership: User interests and engagement patterns help develop relevant content marketing materials, industry reports, thought leadership content, and educational resources that provide value to the broader real estate community.

3.6 Property Data Processing and Public Information Use

Public Record Compilation and Analysis: Publicly available property information is compiled, analyzed, and enhanced through machine learning algorithms to provide comprehensive property insights, predictive analytics, and comparative analyses that benefit Platform users.

Property Performance Metrics: Public property data is processed to generate performance metrics, quality assessments, and predictive insights that help users make informed housing and investment decisions.

Market Analysis and Trends: Aggregated property information is used to identify market trends, neighborhood patterns, and industry insights that provide valuable context for individual property evaluations and market understanding.

Verification and Quality Control: Public property data is cross-referenced and validated to ensure accuracy and completeness of property information presented on the Platform.

No Privacy Processing for Property Owners: The compilation and analysis of publicly available property information does not constitute processing of "personal information" for property owners or managers under this Privacy Policy, even if they are also Platform users.

Section 4: INFORMATION SHARING AND DISCLOSURE

4.1 User-Generated Content Sharing

Public Review and Rating Display: User reviews, ratings, and comments are displayed publicly on the Platform to benefit other users making property decisions. Users control the content of their submissions but should understand that reviews become part of the public Platform database.

Community Features and Forums: User participation in Platform forums, discussions, and community features involves sharing profile information and content with other community members. Users can control their level of participation and information disclosure through privacy settings.

Professional Networking and Business Features: Business Users may choose to share professional profiles, company information, and expertise areas with other Platform users to facilitate networking and business development opportunities within the Platform community.

Aggregated User Insights: We may share aggregated, anonymized insights derived from user content and behavior patterns with property owners, managers, and other industry participants to help improve housing quality and market understanding.

Content Moderation and Quality Control: User-generated content may be shared with third-party content moderation services, fact-checking providers, or quality assurance contractors who help maintain Platform standards and community guidelines.

4.2 Service Providers and Business Partners

Technology Infrastructure Partners: We share necessary personal information with cloud computing providers, database hosting services, content delivery networks, and other technology partners who provide the infrastructure necessary for Platform operations.

Payment Processing Services: Billing and payment information is shared with payment processors, credit card companies, banks, and financial service providers necessary to process subscriptions, handle refunds, and manage billing operations.

Customer Support and Communication Services: Customer service providers, email delivery services, SMS providers, and communication platforms may receive user contact information and communication preferences to facilitate support and notification delivery.

Analytics and Performance Monitoring: Web analytics providers, performance monitoring services, and user experience platforms may receive usage data and technical information to help optimize Platform performance and user experience.

Marketing and Advertising Partners: For users who opt into marketing communications, we may share contact information and preferences with email marketing services, advertising platforms, and marketing analytics providers, always with appropriate privacy controls.

4.3 Legal and Regulatory Disclosures

Law Enforcement and Government Agencies: We may disclose personal information to law enforcement agencies, regulatory authorities, and government entities when required by law, court order, subpoena, or other legal process, or when necessary to prevent imminent harm or illegal activity.

Legal Proceedings and Disputes: Personal information may be disclosed in connection with legal proceedings, regulatory investigations, dispute resolution processes, or other situations where disclosure is necessary to protect Augrented's legal interests or comply with legal obligations.

Regulatory Compliance and Reporting: We may share aggregated or anonymized information with regulatory agencies for compliance reporting, market research, housing policy development, or other legitimate regulatory purposes that benefit the broader community.

Emergency Situations and Public Safety: In emergency situations involving threats to public safety, individual welfare, or national security, we may disclose relevant information to appropriate authorities even without legal compulsion if delay could result in harm.

Professional Legal and Audit Services: We may share information with attorneys, accountants, auditors, and other professional service providers who assist with legal compliance, financial reporting, and business operations under appropriate confidentiality agreements.

4.4 Business Transactions and Corporate Changes

Mergers and Acquisitions: In the event of a merger, acquisition, or sale of all or part of Augrented's business, user information may be transferred to the acquiring entity as part of the transaction, subject to appropriate privacy protections and user notification.

Investment and Due Diligence: Potential investors, lenders, or business partners may receive aggregated or anonymized information about Platform usage and performance during due diligence processes, but personal information is shared only under strict confidentiality agreements.

Corporate Restructuring: Business reorganizations, spin-offs, or other corporate structure changes may involve transfer of user information between corporate entities, always with appropriate privacy protections and continuation of privacy commitments.

Asset Sales and Licensing: If Platform assets, technology, or data are sold or licensed to third parties, user information may be included in such transactions with appropriate privacy safeguards and user notification where required by law.

Bankruptcy or Insolvency: In the unlikely event of bankruptcy or insolvency proceedings, user information may be considered a business asset subject to transfer or sale, but such transfers would be subject to court oversight and applicable privacy laws.

4.5 Data Processing and Analytics Partners

Machine Learning and AI Development: Anonymized or aggregated user data may be shared with machine learning partners, AI development contractors, and research institutions to improve predictive models and AI capabilities, always with appropriate privacy protections.

Market Research and Industry Analytics: Aggregated user behavior patterns and market insights may be shared with real estate industry research organizations, academic institutions, and policy organizations to support housing market research and policy development.

Data Quality and Verification Services: Third-party data verification services may receive relevant information to help validate data accuracy, verify user identities, or improve data quality processes while maintaining appropriate privacy safeguards.

Security and Fraud Prevention Partners: Information about security threats, fraudulent activity, or suspicious behavior patterns may be shared with cybersecurity firms and fraud prevention services to protect all Platform users and improve overall security.

Platform Integration and API Partners: Business Users who integrate Platform data with third-party systems or applications authorize sharing of relevant information through secure API connections, subject to the terms of their business subscriptions and integration agreements.

4.6 Public Property Information Sharing

Property Data Distribution: Publicly sourced property information is shared with Platform users and may be distributed through APIs, data exports, and other Platform features. This sharing does not require consent from property owners or managers as the information is derived from public sources.

Industry and Research Sharing: Aggregated property information and market insights derived from public data may be shared with real estate industry participants, researchers, policy makers, and other entities for legitimate business and research purposes.

No Privacy Restrictions on Public Property Data: Property owners and managers who are also Platform users cannot restrict the sharing of publicly available information about their properties through privacy rights requests, as such information is not considered their personal data under this Privacy Policy.

Third-Party Property Data Services: Public property information may be shared with third-party services that enhance data quality, provide additional property insights, or offer complementary real estate analytics services.

Section 5: DATA RETENTION AND DELETION

5.1 Account Data Retention Periods

Active Account Information: Personal information for active user accounts is retained for as long as the account remains active and for reasonable periods thereafter to facilitate account reactivation, resolve customer service issues, and comply with legal obligations.

Subscription and Billing Records: Financial information, subscription history, and billing records are retained for seven (7) years following account closure to comply with financial record-keeping requirements, support audit activities, and resolve any billing disputes that may arise.

User-Generated Content: Reviews, comments, and other user-generated content may be retained indefinitely to preserve the value of community contributions for other users, but such content may be anonymized or disassociated from user accounts upon request or account deletion.

Communication Records: Customer support communications, feedback submissions, and other correspondence are retained for three (3) years to maintain service quality, resolve ongoing issues, and comply with business record-keeping requirements.

Legal and Compliance Records: Information required for legal compliance, dispute resolution, or regulatory reporting may be retained for longer periods as required by applicable law, including tax records, legal notices, and regulatory communications.

5.2 Inactive Account Policies

Account Inactivity Determination: Accounts are considered inactive after twelve (12) months without user login, Platform access, or account management activity. Users receive advance notification before accounts are classified as inactive and given opportunities to reactivate accounts.

Graduated Data Retention: Inactive accounts progress through stages of reduced data retention, beginning with anonymization of non-essential information, progressing to deletion of personal identifiers, and ultimately to complete data deletion except where legal retention requirements apply.

Reactivation Procedures: Users may reactivate inactive accounts within specific timeframes, subject to identity verification and current Terms acceptance. Reactivation availability depends on how long accounts have been inactive and what data has been retained.

Data Preservation Options: Before account deletion, users may request data export or account archival options that preserve important information while reducing privacy exposure. Such options are subject to technical feasibility and legal requirements.

Business Account Considerations: Business accounts may have extended retention periods based on commercial relationships, ongoing projects, and business record-keeping needs, but such retention is subject to user consent and applicable legal requirements.

5.3 User-Requested Deletion

Deletion Request Procedures: Users may request account deletion and personal information removal through account settings, customer support contact, or formal written request. Deletion requests are processed promptly upon identity verification and completion of any outstanding obligations.

Scope of Deletion: User-requested deletion includes personal identifiers, contact information, payment details, and other directly identifying information, but may not extend to anonymized data, aggregated analytics, or information required for legal compliance.

Deletion Timeline: Most personal information is deleted within thirty (30) days of verified deletion requests, though some information may require longer deletion periods due to backup systems, technical constraints, or legal retention requirements.

Partial Deletion Options: Users may request deletion of specific types of information rather than complete account deletion, subject to technical feasibility and consistency with data protection requirements and legal obligations.

Deletion Confirmation: Users receive confirmation when deletion requests are completed, including information about any data that cannot be deleted due to legal requirements or technical constraints.

Property Information Exclusions: Account deletion does not extend to publicly sourced property information about properties owned or managed by the user, as such information is not considered personal data of the property owner under this Privacy Policy.

5.4 Legal and Regulatory Retention Requirements

Financial Record Requirements: Payment information, tax records, and financial transaction data are retained for periods required by applicable financial regulations, typically seven (7) years, regardless of user deletion requests or account status.

Litigation Hold Obligations: Information subject to litigation holds, regulatory investigations, or other legal proceedings may be retained until such proceedings are resolved and appeal periods expired, even if retention periods would otherwise expire.

Regulatory Compliance Records: Data required for compliance with real estate regulations, consumer protection laws, or industry-specific requirements may be retained for periods specified by applicable regulations, regardless of user preferences.

Law Enforcement and Government Requests: Information subject to law enforcement investigations, national security requirements, or court orders may be retained for periods specified by legal authorities, even if inconsistent with standard retention policies.

Audit and Compliance Documentation: Records necessary to demonstrate compliance with privacy laws, security standards, and industry regulations may be retained for extended periods as required by applicable oversight bodies.

5.5 Data Backup and Recovery Considerations

Backup System Retention: Personal information in backup systems may be retained for longer periods than active system data due to technical constraints and disaster recovery requirements, but such retention does not extend active use of the information.

Secure Deletion Protocols: When information is deleted from active systems, secure deletion protocols ensure that data cannot be recovered or reconstructed, but some residual data may remain in backup systems until backup rotation cycles complete.

Emergency Recovery Situations: In cases of system failures, data corruption, or security incidents, backup data may be used to restore Platform functionality, but such use is limited to restoration purposes and subject to privacy protections.

Third-Party Backup Services: Cloud storage providers and backup services may retain data for periods determined by their retention policies, but contractual agreements require such providers to comply with Augrented's data retention and deletion requirements.

Data Recovery Procedures: Users who accidentally delete information or request data recovery may be able to restore information from backup systems within limited timeframes, subject to technical feasibility and verification procedures.

5.6 Property Data Retention

Public Property Information: Publicly sourced property information is retained indefinitely as it constitutes valuable public information that benefits Platform users. Property owners cannot request deletion of public property information regardless of their Platform user status.

Property Data Updates: Public property information is updated regularly as new public records become available, ensuring the Platform maintains current and accurate property information for user benefit.

Historical Property Records: Historical property information derived from public sources is maintained to provide trend analysis, historical context, and longitudinal insights that enhance property evaluation capabilities.

No User Control Over Property Data Retention: Property owners and managers who are Platform users cannot control the retention of publicly sourced information about their properties through privacy rights requests or account deletion.

Section 6: USER RIGHTS AND CHOICES

6.1 Access and Transparency Rights

Information Access Requests: Users may request access to personal information held by Augrented, including specific data elements collected, sources of information, purposes of processing, and categories of third parties with whom information has been shared.

Data Portability Rights: Users may request copies of their personal information in commonly used, machine-readable formats to facilitate transfer to other services or for personal record-keeping. Data export includes account information, preferences, usage history, and user-generated content.

Processing Activity Transparency: Users may request information about specific processing activities affecting their personal information, including automated decision-making, profiling activities, machine learning model training, and other uses that may not be immediately apparent.

Third-Party Sharing Disclosure: Users may request detailed information about third parties who have received their personal information, including the categories of recipients, purposes of sharing, and legal bases for disclosure.

Historical Processing Information: Users may request information about past processing activities, data sharing events, and changes to privacy practices that affected their personal information during their relationship with Augrented.

6.2 Correction and Update Rights

Information Accuracy Correction: Users may request correction of inaccurate personal information, including contact details, account information, preferences, and other data elements that are factually incorrect or outdated. This right pertains only to user data, and does not apply to data on properties owned or managed by the user which has been obtained from public sources.

Profile Information Management: Users can directly update many profile elements through account settings, including contact information, preferences, notification settings, and other account-specific information that affects service delivery.

User-Generated Content Modification: Users may edit, update, or delete reviews, comments, and other content they have submitted, subject to community guidelines and policies regarding content that has received significant community engagement.

Preference and Consent Updates: Users may modify privacy preferences, communication settings, marketing consent, and other choices regarding how their personal information is used and how they receive communications from Augrented.

Verification and Authentication Updates: Users may update authentication methods, security settings, and identity verification information to maintain account security while ensuring accurate personal information maintenance.

6.3 Deletion and Restriction Rights

Account Deletion Requests: Users may request complete deletion of their accounts and associated personal information, subject to legal retention requirements and technical constraints described in Section 5. This right pertains only to user data, and does not apply to data on properties owned or managed by the user which has been obtained from public sources.

Selective Information Deletion: Users may request deletion of specific categories of personal information, such as payment details, usage history, or communication records, while maintaining their accounts and core service access.

Processing Restriction Requests: Users may request restriction of certain processing activities, such as marketing communications, data analytics participation, or sharing with specific categories of third parties, while continuing to receive core Platform services.

Objection to Processing: Users may object to specific uses of their personal information, particularly for marketing, profiling, or automated decision-making purposes, and request alternative processing approaches that respect their preferences.

Temporary Account Suspension: Users may request temporary account suspension that preserves account information while preventing active data processing, providing an alternative to permanent deletion for users who may wish to reactivate accounts in the future.

6.4 Communication and Marketing Preferences

Email Communication Controls: Users may opt out of marketing emails, promotional communications, and non-essential service notifications while continuing to receive critical account-related communications necessary for service delivery and legal compliance.

SMS and Phone Communication Preferences: Users who provide phone numbers may control SMS notifications, marketing calls, and other phone-based communications through account settings or by following unsubscribe instructions in communications.

Push Notification Management: Mobile app users may control push notifications through device settings and app preferences, including notifications about new features, relevant content, community activity, and promotional messages.

Communication Frequency Control: Users may adjust the frequency of communications, including daily, weekly, or monthly digest options for various types of content and updates, allowing customization based on individual preferences.

Marketing Segmentation Preferences: Users may specify interests, property types, geographic areas, and other preferences that help ensure marketing communications are relevant and valuable rather than generic promotional content.

6.5 Consent Management and Withdrawal

Consent Withdrawal Procedures: Users may withdraw previously given consent for specific processing activities through account settings, customer support contact, or other accessible mechanisms, with such withdrawal taking effect prospectively.

Granular Consent Controls: Users may provide or withdraw consent for specific activities such as data analytics participation, third-party data sharing, marketing communications, or enhanced personalization features while maintaining basic service access.

Consent Documentation and History: Users may request information about consent they have provided, including dates of consent, specific activities covered, and any changes to consent status over time.

Alternative Service Options: Where possible, users who withdraw consent for certain processing activities may be offered alternative service configurations that provide similar functionality while respecting their privacy preferences.

Legal Basis Transparency: Users receive clear information about the legal basis for different processing activities, enabling informed decisions about consent withdrawal and understanding of which activities may continue based on other legal grounds such as legitimate interests or legal obligations.

Section 7: CALIFORNIA PRIVACY RIGHTS

7.1 California Consumer Privacy Act (CCPA) Rights

Right to Know: California residents have the right to request disclosure of the categories and specific pieces of personal information collected, the categories of sources from which information is collected, the business or commercial purposes for collection, and the categories of third parties with whom information is shared.

Right to Delete: California residents may request deletion of personal information collected from them, subject to certain exceptions for business operations, legal compliance, fraud prevention, and other legitimate purposes specified in the CCPA.

Right to Opt-Out of Sale: While Augrented does not sell personal information in the traditional commercial sense, California residents have the right to opt out of any activities that might constitute "sale" under the CCPA's broad definition, including certain data sharing arrangements.

Right to Non-Discrimination: California residents cannot be discriminated against for exercising their CCPA rights, including being denied services, charged different prices, or provided different levels of service quality based on their privacy choices.

Authorized Agent Requests: California residents may designate authorized agents to submit privacy requests on their behalf, subject to verification procedures to confirm the agent's authority and the resident's identity.

7.2 Categories of Personal Information Under CCPA

Identifiers: Names, email addresses, phone numbers, IP addresses, account usernames, and other identifiers that can be used to identify or contact individual users.

Commercial Information: Subscription history, payment records, purchase behavior, service usage patterns, and other information related to commercial transactions and business relationships.

Internet Activity: Browsing history, search queries, interaction with Platform features, page views, and other information regarding user interaction with the Platform and third-party websites or applications.

Geolocation Data: IP address-derived location information, GPS coordinates (where provided), and other location data that helps provide location-relevant services and content.

Professional Information: Job titles, company affiliations, business contact information, and other professional details provided by Business Users or derived from business interactions.

Inferences: Predictions and insights derived from personal information, including user preferences, interests, behavior patterns, and other characteristics that help personalize services and improve user experience.

7.3 Business Purposes for Information Use

Service Provision and Account Management: Providing Platform services, managing user accounts, processing payments, delivering customer support, and maintaining the functionality and security of Platform operations.

Business Operations and Analytics: Conducting business analysis, improving services, developing new features, monitoring performance, and other internal operations necessary for business functionality and growth.

Marketing and Communication: Communicating with users about services, delivering promotional content (with appropriate consent), providing educational materials, and engaging in customer relationship management activities.

Legal Compliance and Safety: Complying with legal obligations, responding to law enforcement requests, preventing fraud and abuse, maintaining Platform security, and protecting the rights and safety of users and third parties.

Research and Development: Conducting research to improve services, developing new technologies and features, analyzing market trends, and advancing the state of real estate technology and data analytics.

7.4 Third-Party Information Sharing Categories

Service Providers: Technology infrastructure providers, payment processors, customer support services, and other vendors who provide services necessary for Platform operations under contractual privacy and security requirements.

Business Partners: Real estate industry partners, data providers, and other entities with whom we collaborate to enhance Platform services, always with appropriate privacy protections and user consent where required.

Legal and Regulatory Recipients: Law enforcement agencies, courts, regulatory authorities, and other government entities who receive information pursuant to legal obligations, court orders, or other lawful requests.

Professional Service Providers: Legal counsel, accountants, auditors, and other professional service providers who assist with business operations, compliance, and legal requirements under appropriate confidentiality agreements.

Corporate Transaction Participants: Potential acquirers, investors, or other entities involved in corporate transactions such as mergers, acquisitions, or sales of business assets, subject to appropriate privacy protections.

7.5 CCPA Request Processing Procedures

Identity Verification: CCPA requests require identity verification through multiple data points, account authentication, or other procedures designed to protect against unauthorized access to personal information while enabling legitimate rights exercise.

Request Submission Methods: California residents may submit CCPA requests through online forms, email communications, phone calls, or mail, with multiple options provided to ensure accessibility and convenience for different user preferences.

Response Timeframes: CCPA requests are acknowledged within ten (10) days and completed within forty-five (45) days, with possible extensions of up to ninety (90) additional days for complex requests, with appropriate notice provided to requesters.

Information Delivery Formats: Personal information is provided in commonly used, machine-readable formats when requested, with options for electronic delivery, physical delivery, or secure portal access depending on user preferences and information sensitivity.

Fee and Cost Policies: CCPA requests are processed without charge for the initial request, but excessive, repetitive, or manifestly unfounded requests may be subject to administrative fees as permitted by California law.

Section 8: COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies and Tracking Technologies

Essential Cookies: These cookies are necessary for Platform functionality and cannot be disabled without affecting core services. They include session management cookies, authentication tokens, security cookies, and other technologies required for basic Platform operation.

Performance and Analytics Cookies: These cookies collect information about Platform usage, including page views, user interactions, error reports, and performance metrics. They help improve Platform functionality and user experience but do not identify individual users personally.

Functional Cookies: These cookies enable enhanced Platform features such as remembering user preferences, maintaining search filters, personalizing content display, and providing customized functionality based on user choices and past interactions.

Marketing and Advertising Cookies: These cookies support marketing communications, advertising delivery, and promotional content customization. They may track user interests and behavior across different websites to deliver relevant marketing messages.

Social Media and Third-Party Cookies: These cookies are placed by third-party services integrated with the Platform, including social media plugins, embedded content, analytics services, and other external tools that enhance Platform functionality.

8.2 Cookie Management and User Control

Browser-Based Cookie Controls: Users may control cookies through browser settings, including options to block all cookies, accept only first-party cookies, or receive notifications when cookies are placed. However, disabling essential cookies may affect Platform functionality.

Platform Cookie Preferences: The Platform provides cookie preference controls that allow users to accept or reject different categories of cookies while maintaining essential functionality necessary for core service delivery.

Opt-Out Mechanisms: Users may opt out of marketing and analytics cookies through Platform settings, third-party opt-out tools, or by configuring browser settings to reject non-essential tracking technologies.

Mobile App Tracking Controls: Mobile app users may control tracking through device settings, including advertising identifier controls, location services management, and app-specific tracking preferences available through mobile operating systems.

Third-Party Opt-Out Tools: Users may utilize industry opt-out tools and browser extensions designed to limit tracking across multiple websites and services, though such tools may affect Platform functionality or user experience.

8.3 Third-Party Analytics and Marketing Services

Web Analytics Providers: The Platform uses third-party analytics services to understand user behavior, measure Platform performance, and identify improvement opportunities. These services receive anonymized or aggregated usage information that does not identify individual users.

Marketing and Advertising Platforms: Marketing communications and advertising may involve third-party platforms that place cookies or use other tracking technologies to measure campaign effectiveness and deliver relevant promotional content to users who have opted into marketing communications.

Social Media Integration: Social media features and plugins may place cookies and collect information about user interactions with social content, subject to the privacy policies and practices of the respective social media platforms.

Customer Support and Communication Tools: Third-party customer support platforms, chat services, and communication tools may use tracking technologies to provide effective support services and maintain communication history.

Security and Fraud Prevention Services: Third-party security services may use tracking technologies to detect fraudulent activity, prevent abuse, and maintain Platform security for all users.

8.4 Cross-Device and Cross-Platform Tracking

Device Linking and Recognition: The Platform may use various techniques to recognize users across different devices and browsers to provide consistent service experiences and maintain user preferences across multiple access points.

Account-Based Recognition: Users who log into their accounts from multiple devices enable cross-device service continuity, preference synchronization, and consistent user experience regardless of the device used to access Platform services.

Probabilistic and Deterministic Matching: Cross-device recognition may use both deterministic methods (based on login information) and probabilistic methods (based on usage patterns and device characteristics) to provide seamless user experiences.

Cross-Platform Data Integration: Information collected through web browsers, mobile apps, and API access may be integrated to provide comprehensive user experiences and consistent service delivery across all Platform access methods.

User Control Over Cross-Device Tracking: Users may limit cross-device tracking by using different accounts for different devices, adjusting privacy settings, or using browser privacy modes that limit tracking capabilities.

8.5 International Cookie Compliance

European Union Cookie Directive: For users in the European Union, cookie placement and tracking activities comply with EU cookie directive requirements, including obtaining appropriate consent for non-essential cookies and providing clear information about cookie purposes.

GDPR Compliance: Cookie practices for EU users align with General Data Protection Regulation requirements for lawful processing, consent management, and data subject rights related to tracking and profiling activities.

Other International Requirements: Cookie practices are designed to comply with privacy and tracking regulations in other jurisdictions where Platform users are located, including Canada's PIPEDA and other national privacy frameworks.

Consent Management Platforms: International users may encounter cookie consent management interfaces that provide granular control over different types of tracking technologies and enable compliance with local privacy requirements.

Regional Privacy Controls: Users in different jurisdictions may have access to different privacy controls and cookie management options based on applicable local privacy laws and regulatory requirements.

Section 9: INTERNATIONAL DATA TRANSFERS

10.1 Cross-Border Data Processing

Global Service Delivery: The Platform serves users internationally and may process personal information in multiple countries to provide effective service delivery, maintain Platform performance, and support global user communities.

Data Center Locations: Personal information may be stored and processed in data centers located in the United States, European Union, and other jurisdictions selected for their robust privacy laws, security standards, and technical infrastructure capabilities.

Cloud Service Provider Networks: Third-party cloud service providers may store and process personal information across their global networks, subject to contractual requirements that ensure appropriate privacy and security protections regardless of processing location.

Business Operation Requirements: International data transfers support various business operations including customer support, technical maintenance, data analytics, fraud prevention, and other activities necessary for Platform functionality and user service.

Performance and Availability Optimization: Global data processing enables optimized Platform performance, reduced latency, improved availability, and enhanced user experience for users accessing services from different geographic locations.

9.2 Legal Frameworks for International Transfers

Adequacy Decisions: Where available, international data transfers rely on adequacy decisions by relevant privacy authorities that recognize equivalent privacy protection in destination countries, providing a streamlined legal basis for cross-border processing.

Standard Contractual Clauses: Data transfers to countries without adequacy decisions may be supported by Standard Contractual Clauses approved by the European Commission or other relevant authorities, providing contractual privacy protections for transferred information.

Binding Corporate Rules: For transfers within corporate groups or to closely affiliated entities, Binding Corporate Rules may provide appropriate safeguards for personal information while enabling efficient business operations and service delivery.

Certification and Code of Conduct Programs: Some international transfers may rely on approved certification programs or codes of conduct that demonstrate appropriate privacy protections in destination countries or by specific service providers.

Additional Safeguards: Beyond standard transfer mechanisms, additional technical and organizational safeguards such as encryption, access controls, and audit requirements provide enhanced protection for personal information processed internationally.

9.3 User Rights in International Contexts

Consistent Rights Application: Users retain the same privacy rights regardless of where their personal information is processed, ensuring consistent protection and control over personal information across all processing locations.

Local Representative Access: In jurisdictions where required, users may contact local representatives or data protection authorities to exercise privacy rights or raise concerns about international data processing practices.

Cross-Border Dispute Resolution: International users have access to dispute resolution mechanisms that can address privacy concerns across jurisdictions, including cooperation between privacy authorities and international arbitration options.

Jurisdiction-Specific Protections: Users benefit from the highest privacy protections available under applicable laws, whether based on their location, the location of data processing, or Augrented's commitment to global privacy standards.

Notification of Transfer Changes: Users receive notification of significant changes to international data transfer practices, including new processing locations, changes in legal transfer mechanisms, or modifications to privacy safeguards.

9.4 Data Localization and Sovereignty

Regional Data Preferences: Where technically feasible and legally permissible, users may express preferences for data processing locations based on personal, business, or legal requirements related to data sovereignty and localization.

Government Access Protections: Contractual and technical safeguards limit government access to personal information processed internationally, including legal challenges to overbroad requests and technical measures that protect data confidentiality.

Compliance with Local Laws: International data processing complies with applicable local laws in processing jurisdictions while maintaining consistency with Augrented's global privacy standards and user privacy rights.

Emergency Data Access: In emergency situations requiring local data access for user safety or legal compliance, such access is limited to necessary purposes and duration while maintaining appropriate privacy protections.

Data Residency Options: Business Users with specific data residency requirements may discuss customized processing arrangements that address their regulatory, contractual, or business needs while maintaining service functionality.

9.5 Brexit and UK-Specific Considerations

UK Data Protection Framework: Following Brexit, data transfers between the EU and UK, and between the UK and other countries, comply with the UK's data protection framework while maintaining equivalent privacy protections for all users.

UK Adequacy and Bridge Arrangements: Data transfers leverage UK adequacy decisions and bridge arrangements that facilitate international data flows while ensuring continued privacy protection for UK users' personal information.

Post-Brexit User Rights: UK users retain comprehensive privacy rights equivalent to those available under EU law, ensuring no diminishment of privacy protection despite changes in international legal frameworks.

Northern Ireland Considerations: Special arrangements for Northern Ireland ensure continued privacy protection and seamless service delivery while respecting the unique legal and regulatory environment affecting this jurisdiction.

UK Representative and Contact: UK users may contact designated UK representatives for privacy inquiries, rights requests, and other matters related to personal information processing and privacy protection.

Section 10: CHILDREN'S PRIVACY

10.1 Age Restrictions and Verification

Minimum Age Requirements: The Platform is intended for users who are at least 18 years of age or the age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from children under these age thresholds.

Age Verification Procedures: Account registration includes age verification steps designed to prevent underage users from accessing Platform services. Users who indicate they are under the minimum age are prevented from completing registration and creating accounts.

Parental Consent Requirements: In the unlikely event that we discover we have collected personal information from a child without appropriate parental consent, we will delete such information promptly and take steps to prevent future underage access.

Educational and Family Use Exceptions: While the Platform is designed for adult users, we recognize that real estate information may have educational value. Any educational use involving minors must be supervised by parents, teachers, or other responsible adults.

Account Responsibility: Users who create accounts represent that they meet minimum age requirements and accept responsibility for ensuring that minors in their households do not access Platform services without appropriate supervision.

10.2 Inadvertent Collection from Minors

Detection and Response Procedures: If we become aware that we have collected personal information from a child under the applicable minimum age, we will take immediate steps to delete such information and prevent continued collection from the same source.

Parental Notification: Parents or guardians who discover that their child has provided personal information to the Platform may contact us to request information deletion and to discuss measures to prevent future unauthorized access.

Account Termination for Underage Users: Accounts created by users under the minimum age will be terminated immediately upon discovery, with all associated personal information deleted in accordance with applicable privacy laws.

Family Education and Communication: We encourage parents and educators to discuss appropriate internet use, privacy protection, and real estate information literacy with young people who may encounter Platform content through educational or family contexts.

Reporting Mechanisms: Users who become aware of potential underage Platform use may report such situations to customer support for investigation and appropriate response while respecting privacy and family relationships.

10.3 Educational Content and Resources

Age-Appropriate Information: While the Platform is designed for adult users, we recognize that real estate and housing information has educational value and strive to present information in ways that are factual, educational, and appropriate for various audiences.

Family Housing Decisions: We understand that housing decisions affect entire families and that parents may wish to share appropriate Platform information with family members as part of housing education and decision-making processes.

School and Educational Institution Use: Educational institutions that wish to use Platform information for teaching purposes should ensure appropriate supervision and comply with their own policies regarding student access to online resources and data platforms.

Privacy Education Resources: We support privacy education initiatives and may provide resources to help parents, educators, and young people understand online privacy, data protection, and responsible internet use in real estate and housing contexts.

Community Responsibility: The Platform community includes parents, educators, and other adults who work with young people, and we encourage responsible use of Platform information in educational and family contexts.

Section 11: BUSINESS USER PRIVACY CONSIDERATIONS

11.1 Enhanced Data Collection for Business Services

Commercial Use Authorization: Business Users provide additional information necessary for commercial data licensing, including business verification details, intended use cases, data export requirements, and commercial application descriptions.

API Access and Integration Data: Business Users utilizing API access generate additional technical information including API usage patterns, integration details, data synchronization activities, and system performance metrics that help optimize business services.

Team and Organization Management: Business accounts may include information about team members, organizational hierarchies, user roles and permissions, and access delegation that enables effective business account management and appropriate data access controls.

Enhanced Analytics and Reporting: Business Users may receive enhanced analytics and reporting features that require additional data processing, including custom report generation, comparative analysis, and predictive modeling tailored to business requirements.

Professional Services Integration: Business Users may integrate Platform data with professional services, client management systems, and business intelligence tools, requiring additional data processing and sharing arrangements subject to appropriate privacy safeguards.

11.2 Business-to-Business Privacy Obligations

Client Data Protection: Business Users who use Platform data in providing services to their own clients or customers remain responsible for compliance with applicable privacy laws governing their client relationships and data processing activities.

Professional Responsibility Standards: Business Users in regulated professions must ensure that their use of Platform data complies with professional responsibility standards, client confidentiality requirements, and industry-specific privacy obligations.

Data Sharing and Sublicensing Restrictions: Business Users may not share, sublicense, or redistribute Platform data beyond the scope of their subscription agreements without explicit authorization, ensuring protection of proprietary information and third-party privacy rights.

Audit and Compliance Requirements: Business Users may be subject to audit requirements, compliance monitoring, and usage reporting obligations that help ensure appropriate use of Platform data and compliance with privacy and licensing terms.

Termination and Data Return: Upon termination of business subscriptions, Business Users must return or destroy Platform data in their possession and certify compliance with data return requirements, protecting ongoing privacy and intellectual property interests.

11.3 Employee and Team Member Privacy

Business Account Administration: Business account administrators may access information about team member usage patterns, data access activities, and Platform engagement to manage subscriptions and ensure appropriate use of business services.

Professional Development and Training: Business Users may receive professional development resources, training materials, and usage recommendations based on their team's Platform utilization patterns and business objectives.

Performance Analytics and Optimization: Business accounts may include performance analytics that help organizations optimize their Platform usage, improve productivity, and maximize value from their subscriptions while respecting individual team member privacy.

Role-Based Access and Permissions: Business accounts implement role-based access controls that limit team member access to appropriate data and features based on job responsibilities, business requirements, and organizational policies.

Team Communication and Collaboration: Business accounts may include collaboration features that enable team communication, shared workspace management, and coordinated research activities while maintaining appropriate privacy protections for all participants.

11.4 Enhanced Security and Compliance

Advanced Security Features: Business Users may receive enhanced security features including single sign-on integration, advanced authentication options, IP address restrictions, and other security measures that require additional data processing and monitoring.

Compliance Reporting and Documentation: Business Users may require compliance documentation, audit reports, and other materials that demonstrate Platform security and privacy practices for their own regulatory compliance and client assurance purposes.

Data Processing Agreements: Business Users may enter into separate data processing agreements that establish specific roles, responsibilities, and limitations regarding personal information processing in business contexts.

Industry-Specific Requirements: Business Users in regulated industries may require additional privacy protections, security measures, or compliance documentation specific to their industry requirements and regulatory obligations.

International Business Considerations: Business Users operating internationally may require specific data localization, transfer mechanisms, or compliance arrangements that address their global business requirements and regulatory obligations.

Section 12: DISPUTE RESOLUTION AND PRIVACY COMPLAINTS

12.1 Internal Complaint Procedures

Privacy Complaint Submission: Users may submit privacy complaints through multiple channels including online forms, email communications, customer support contacts, or written correspondence to designated privacy officers or legal departments.

Initial Response and Acknowledgment: Privacy complaints receive prompt acknowledgment within five (5) business days, including confirmation of receipt, assignment of tracking numbers, and estimated timelines for investigation and resolution.

Investigation and Review Process: Privacy complaints undergo thorough investigation including review of relevant policies, examination of technical systems, consultation with appropriate personnel, and assessment of potential privacy impact and resolution options.

Resolution and Response Communications: Users receive detailed responses to privacy complaints including explanation of investigation findings, description of corrective measures taken, and information about additional steps available if users remain unsatisfied with resolutions.

Escalation and Appeal Options: Users who are not satisfied with initial privacy complaint resolutions may request escalation to senior privacy officers, legal counsel, or executive leadership for additional review and potential alternative resolution approaches.

12.2 Regulatory Authority Cooperation

Data Protection Authority Communication: Augrented cooperates fully with data protection authorities, privacy regulators, and other relevant governmental bodies investigating privacy complaints or conducting regulatory inquiries related to Platform data practices.

Regulatory Inquiry Response: Regulatory inquiries receive priority attention with dedicated resources assigned to provide complete, accurate, and timely responses that demonstrate commitment to privacy compliance and user protection.

Voluntary Compliance Programs: Augrented participates in voluntary compliance programs, industry self-regulation initiatives, and best practice development efforts that enhance privacy protection and demonstrate commitment to privacy leadership.

International Regulatory Coordination: For complaints involving multiple jurisdictions, Augrented coordinates with relevant authorities to ensure comprehensive resolution while respecting different regulatory frameworks and user rights across jurisdictions.

Public Accountability and Transparency: Augrented may publish aggregate information about privacy complaint patterns, resolution outcomes, and improvement initiatives that demonstrate accountability while protecting individual user privacy and confidentiality.

12.3 Alternative Dispute Resolution

Privacy-Specific Mediation: Privacy disputes may be resolved through specialized mediation services that understand privacy law complexities and can facilitate resolution between users and Augrented while protecting confidential information and business interests.

Arbitration for Privacy Claims: Consistent with the Terms of Service, privacy disputes may be subject to binding arbitration, but such arbitration includes specific procedures for handling sensitive personal information and privacy-related evidence.

Industry Dispute Resolution Programs: Augrented may participate in industry-sponsored dispute resolution programs that provide specialized expertise in privacy and technology disputes while offering efficient and cost-effective resolution alternatives.

International Dispute Mechanisms: International users may have access to cross-border dispute resolution mechanisms that address privacy complaints across different legal jurisdictions while providing consistent and fair resolution processes.

Settlement and Compliance Agreements: Privacy dispute resolutions may include settlement agreements that establish specific compliance measures, monitoring requirements, and ongoing privacy protection enhancements that benefit both individual users and the broader user community.

12.4 Legal Proceedings and Privacy Litigation

Privacy Litigation Defense: In the event of privacy-related litigation, Augrented commits to vigorous defense of legitimate privacy practices while remaining open to reasonable resolution of valid privacy concerns and potential improvements to privacy protection.

Class Action and Representative Proceedings: Privacy class actions or representative proceedings are subject to the dispute resolution procedures outlined in the Terms of Service, including arbitration requirements and class action waivers where legally enforceable.

Expert Testimony and Technical Evidence: Privacy litigation may involve technical evidence about data processing systems, security measures, and privacy practices, with Augrented committed to providing accurate and complete information while protecting proprietary business information.

Court-Ordered Privacy Remedies: Augrented will comply with court orders requiring specific privacy remedies, system modifications, or compliance measures while working to implement solutions that protect user privacy effectively and maintain Platform functionality.

Settlement and Injunctive Relief: Privacy litigation settlements may include injunctive relief, compliance monitoring, and ongoing privacy protection enhancements that exceed legal requirements and demonstrate commitment to privacy leadership and user protection.

12.5 Privacy Complaint Prevention and Improvement

Proactive Privacy Monitoring: Regular privacy assessments, user feedback analysis, and system audits help identify potential privacy concerns before they result in formal complaints, enabling proactive resolution and continuous improvement.

User Education and Communication: Clear privacy communications, user education resources, and transparency initiatives help prevent privacy complaints by ensuring users understand data practices and have appropriate expectations about privacy protection.

Privacy by Design Implementation: New features and system modifications incorporate privacy considerations from the design phase, reducing the likelihood of privacy issues and complaints while enhancing overall user trust and satisfaction.

Feedback Integration and Process Improvement: Privacy complaint patterns and user feedback inform policy updates, system improvements, and procedural changes that address root causes of privacy concerns and enhance overall privacy protection.

Industry Collaboration and Best Practice Development: Participation in industry privacy initiatives, best practice development, and collaborative privacy enhancement efforts helps prevent privacy issues while advancing overall privacy standards in the real estate technology industry.

Section 13: CONTACT INFORMATION AND PRIVACY INQUIRIES

14.2 Privacy Rights Requests

General Rights Requests: Users may submit privacy rights requests through the following channel: