Privacy Policy

Section 1: INTRODUCTION AND SCOPE

1.1 Privacy Policy Overview

This Privacy Policy ("Policy") describes how Augrented ("Augrented," "Company," "we," "us," or "our"), collects, uses, processes, stores, shares, and protects personal information obtained through the Augrented platform, website, mobile applications, and related services (collectively, the "Platform" or "Services").

This Policy applies to all users of the Platform, including Consumer Users who access services for personal use and Business Users who utilize Platform services for commercial purposes. The Policy governs personal information collection regardless of how users access the Platform, including through web browsers, mobile applications, application programming interfaces (APIs), or other technological means.

Augrented is committed to protecting user privacy and maintaining transparency about data practices. This Policy explains user rights regarding personal information, describes the legal bases for data processing, outlines data security measures, and provides information about how users can exercise control over their personal information.

The Platform aggregates multifamily real estate data from public sources, generates predictive analytics through machine learning, provides AI-generated property analyses, and facilitates user-generated content including building reviews. Each of these functions involves different types of data collection and processing, which are detailed throughout this Policy.

1.2 Integration with Terms of Service

This Privacy Policy is incorporated by reference into Augrented's Terms and Conditions ("Terms") and should be read in conjunction with those Terms. In case of conflicts between this Policy and the Terms regarding privacy matters, this Policy shall control. However, the Terms govern other aspects of the user relationship, including service usage, intellectual property rights, and legal liability.

Users must agree to both this Privacy Policy and the Terms to access and use Platform services. Modifications to this Policy follow procedures similar to Terms modifications, with appropriate notice provided to users and continued Platform usage constituting acceptance of privacy practice changes.

1.3 Modifications to This Policy

Augrented reserves the right to modify this Privacy Policy at any time to reflect changes in data practices, legal requirements, business operations, or service offerings. Material changes to data collection, use, or sharing practices will be communicated through multiple channels to ensure user awareness.

When we make material changes to this Policy, we will notify users by:

• Posting the updated Policy on the Platform with a revised "Last Updated" date
• Sending email notifications to users who have provided email addresses
• Displaying prominent notices on the Platform
• Such other methods as appropriate under the circumstances

Material changes to this Policy become effective thirty (30) days after notice is provided, giving users time to review changes and make informed decisions about continued Platform use. Non-material changes, such as clarifications or administrative updates, become effective immediately upon posting.

Users who do not accept Policy modifications may discontinue Platform use and delete their accounts. Continued use after the effective date of modifications constitutes acceptance of the revised Policy.

Section 2: INFORMATION WE COLLECT

2.1 Scope of Personal Information Collection

2.1 Account and Registration Information

Consumer Users: When creating consumer accounts, we collect basic identifying information including full name, email address, phone number (optional), and password. Users may provide additional demographic information such as age range, occupation, and location to enhance service personalization, though such information is voluntary.

Business Users: Business account registration requires additional information including company name, business address, contact person details, business type, number of employees, and intended use cases for Platform data. We may also collect tax identification numbers, billing addresses, and authorized representative information for subscription management and legal compliance.

Account Verification: To maintain Platform security and data quality, we may require users to verify their identity through email confirmation, phone verification, or document submission.

Profile Information: Users may choose to provide additional profile information including profile photos, professional titles, company affiliations, areas of expertise, and biographical information.

Preferences and Settings: We collect information about user preferences including notification settings, display options, search preferences, data export formats, and other customization choices.

2.2 Platform Usage Information

Navigation and Interaction Data: We automatically collect information about how users navigate and interact with the Platform, including pages viewed, features accessed, time spent on different sections, search queries performed, filters applied, and content engagement patterns.

Property and Building Interactions: We track which properties users view, search for, bookmark, or analyze, including search criteria, geographic focus areas, property types of interest, and analysis parameters selected.

Review and Content Activity: We collect information about user-generated content creation, including reviews submitted, comments posted, ratings provided, photos uploaded, and community forum participation.

Feature Usage Analytics: We monitor usage of specific Platform features including AI analysis requests, predictive analytics queries, data export activities, API calls (for Business Users), and subscription feature utilization.

Technical Performance Data: We collect information about Platform performance from the user perspective, including page load times, error encounters, feature availability, mobile app crashes, and other technical metrics.

2.3 Device and Technical Information

Device Characteristics: We automatically collect information about devices used to access the Platform, including device type, operating system, browser version, screen resolution, available memory, and hardware capabilities.

Network and Connection Information: We collect data about network connections including IP addresses, internet service provider information, connection speed, and geographic location derived from IP addresses.

Cookies and Tracking Technologies: The Platform uses cookies, web beacons, pixel tags, and similar technologies to maintain user sessions, remember preferences, analyze usage patterns, and deliver personalized content. Detailed information about tracking technologies is provided in Section 8.

Mobile Application Data: Mobile app usage generates additional technical information including app version, device identifiers, push notification tokens, location services permissions, and mobile-specific usage patterns.

Security and Fraud Prevention Data: We collect information to protect Platform security, including login attempts, suspicious activity patterns, geolocation anomalies, device fingerprinting data, and other indicators.

2.4 Communication Information

Customer Support Interactions: We maintain records of customer support communications including support tickets, email exchanges, phone call records (where permitted by law), chat transcripts, and feedback submissions.

Marketing Communications: For users who opt into marketing communications, we track email open rates, click-through rates, content preferences, unsubscribe requests, and engagement patterns.

User Feedback and Surveys: We may collect feedback through surveys, polls, user interviews, or other research activities designed to understand user needs and improve Platform services.

Legal and Compliance Communications: We maintain records of legal notices, dispute communications, compliance inquiries, and other formal communications.

2.5 Payment and Billing Information

Subscription and Payment Data: For users with paid subscriptions, we collect payment information including credit card details (processed securely through third-party payment processors), billing addresses, payment history, subscription changes, and refund requests.

Transaction Records: We maintain comprehensive records of all financial transactions including subscription fees, usage-based charges, tax calculations, payment confirmations, failed payment attempts, and billing dispute resolutions.

Tax and Compliance Information: For business users and where required by law, we may collect tax identification numbers, VAT registration information, and other data necessary for tax compliance and regulatory reporting.

2.6 Third-Party Information Sources

Public Records Integration: The Platform aggregates data from public sources including municipal databases, court records, regulatory filings, and government databases.

Business Partner Data: We may receive information from business partners, affiliates, and service providers that helps enhance user profiles, verify account information, or improve service delivery.

Social Media and External Platforms: Users who choose to connect social media accounts or import information from external platforms authorize collection of relevant profile information.

2.7 Property Information and Public Data Aggregation

Public Property Records: The Platform aggregates publicly available information about multifamily properties from government databases, court records, regulatory filings, and other public sources.

Property Owner and Manager Information: Information about property owners and management companies is collected from public records and is not considered personal information of those individuals or entities for purposes of this Privacy Policy.

No "Consumer" Status for Property-Related Data: Property owners and managers are not considered "consumers" under this Privacy Policy with respect to publicly available information about properties they own or manage.

Section 3: HOW WE USE INFORMATION

3.1 Core Platform Services

Account Management and Authentication: We use collected information to create and maintain user accounts, authenticate user identity, manage subscription services, process payments, and provide customer support.

Data Aggregation and Analysis: Personal information helps us understand which types of data and analysis are most valuable to different user segments, enabling us to prioritize data collection efforts and improve machine learning algorithms.

Personalized Content Delivery: Usage patterns and preferences enable delivery of personalized property recommendations, customized market analyses, and relevant building suggestions.

Search and Discovery Enhancement: User search behavior and interaction patterns help improve search algorithms, enhance property discovery features, and develop new tools that help users find relevant information more efficiently.

Platform Performance Optimization: Technical information and usage analytics help identify performance bottlenecks, optimize loading times, improve mobile app functionality, and ensure Platform availability.

3.2 Machine Learning and AI Development

Predictive Model Training: Aggregated user behavior data helps train machine learning models that generate predictive quality metrics, market forecasts, and property assessments. Individual user data is typically anonymized or aggregated for model training.

AI Content Generation Improvement: User feedback on AI-generated analyses and content helps refine natural language processing models, improve content relevance, and reduce bias in automated outputs.

Recommendation System Enhancement: User interaction patterns help develop and improve recommendation algorithms that suggest relevant properties and identify market opportunities.

Quality Assurance and Validation: User reports of data inaccuracies, AI content issues, or system errors help improve data quality processes and validate the effectiveness of automated systems.

3.3 Communication and Support

Customer Service Delivery: Contact information and account details enable provision of customer support, technical assistance, billing support, and account management services.

Platform Updates and Notifications: User contact information enables delivery of important service notifications, security alerts, feature announcements, maintenance schedules, and other communications necessary for effective Platform use.

Community Building and Engagement: User information supports community features including user forums, professional networking, industry discussions, and other engagement opportunities.

3.4 Business Operations and Legal Compliance

Subscription Management: Billing information and usage data support subscription management including service provisioning, usage monitoring, renewal processing, upgrade/downgrade handling, and cancellation processing.

Fraud Prevention and Security: User behavior patterns, device information, and access logs help detect fraudulent activity, prevent unauthorized access, and identify security threats.

Legal Compliance and Reporting: Collected information may be used to comply with legal requirements including tax reporting, regulatory inquiries, law enforcement requests, court orders, and other legal obligations.

3.5 Marketing and Growth

Service Promotion and Marketing: For users who opt into marketing communications, we use profile information and preferences to deliver relevant promotional content, feature announcements, industry insights, and educational materials.

Market Research and Insights: Aggregated user data helps understand market trends, user needs, competitive positioning, and growth opportunities while maintaining individual privacy through anonymization.

Section 4: INFORMATION SHARING AND DISCLOSURE

4.1 User-Generated Content Sharing

Public Review and Rating Display: User reviews, ratings, and comments are displayed publicly on the Platform to benefit other users making property decisions. Users control the content of their submissions but should understand that reviews become part of the public Platform database.

Community Features and Forums: User participation in Platform forums, discussions, and community features involves sharing profile information and content with other community members.

Aggregated User Insights: We may share aggregated, anonymized insights derived from user content and behavior patterns with property owners, managers, and other industry participants.

4.2 Service Providers and Business Partners

Technology Infrastructure Partners: We share necessary personal information with cloud computing providers, database hosting services, content delivery networks, and other technology partners who provide the infrastructure necessary for Platform operations.

Payment Processing Services: Billing and payment information is shared with payment processors, credit card companies, banks, and financial service providers necessary to process subscriptions and manage billing operations.

Customer Support and Communication Services: Customer service providers, email delivery services, SMS providers, and communication platforms may receive user contact information and communication preferences.

Analytics and Performance Monitoring: Web analytics providers, performance monitoring services, and user experience platforms may receive usage data and technical information.

4.3 Legal and Regulatory Disclosures

Law Enforcement and Government Agencies: We may disclose personal information to law enforcement agencies, regulatory authorities, and government entities when required by law, court order, subpoena, or other legal process.

Legal Proceedings and Disputes: Personal information may be disclosed in connection with legal proceedings, regulatory investigations, or dispute resolution processes.

Emergency Situations and Public Safety: In emergency situations involving threats to public safety, individual welfare, or national security, we may disclose relevant information to appropriate authorities.

4.4 Business Transactions and Corporate Changes

Mergers and Acquisitions: In the event of a merger, acquisition, or sale of all or part of Augrented's business, user information may be transferred to the acquiring entity as part of the transaction, subject to appropriate privacy protections and user notification.

Bankruptcy or Insolvency: In the unlikely event of bankruptcy or insolvency proceedings, user information may be considered a business asset subject to transfer or sale, subject to court oversight and applicable privacy laws.

4.5 Public Property Information Sharing

Property Data Distribution: Publicly sourced property information is shared with Platform users and may be distributed through APIs, data exports, and other Platform features. This sharing does not require consent from property owners or managers as the information is derived from public sources.

No Privacy Restrictions on Public Property Data: Property owners and managers who are also Platform users cannot restrict the sharing of publicly available information about their properties through privacy rights requests.

Section 5: DATA RETENTION AND DELETION

5.1 Account Data Retention Periods

Active Account Information: Personal information for active user accounts is retained for as long as the account remains active and for reasonable periods thereafter to facilitate account reactivation and comply with legal obligations.

Subscription and Billing Records: Financial information, subscription history, and billing records are retained for seven (7) years following account closure to comply with financial record-keeping requirements.

User-Generated Content: Reviews, comments, and other user-generated content may be retained indefinitely to preserve the value of community contributions for other users, but such content may be anonymized or disassociated from user accounts upon request.

Communication Records: Customer support communications, feedback submissions, and other correspondence are retained for three (3) years.

5.2 Inactive Account Policies

Account Inactivity Determination: Accounts are considered inactive after twelve (12) months without user login, Platform access, or account management activity. Users receive advance notification before accounts are classified as inactive.

Graduated Data Retention: Inactive accounts progress through stages of reduced data retention, beginning with anonymization of non-essential information and ultimately progressing to complete data deletion except where legal retention requirements apply.

5.3 User-Requested Deletion

Deletion Request Procedures: Users may request account deletion and personal information removal through account settings, customer support contact, or formal written request.

Scope of Deletion: User-requested deletion includes personal identifiers, contact information, payment details, and other directly identifying information, but may not extend to anonymized data, aggregated analytics, or information required for legal compliance.

Deletion Timeline: Most personal information is deleted within thirty (30) days of verified deletion requests, though some information may require longer deletion periods due to backup systems, technical constraints, or legal retention requirements.

Property Information Exclusions: Account deletion does not extend to publicly sourced property information about properties owned or managed by the user, as such information is not considered personal data of the property owner under this Privacy Policy.

5.4 Legal and Regulatory Retention Requirements

Financial Record Requirements: Payment information, tax records, and financial transaction data are retained for periods required by applicable financial regulations, typically seven (7) years.

Litigation Hold Obligations: Information subject to litigation holds, regulatory investigations, or other legal proceedings may be retained until such proceedings are resolved.

Property Data Retention: Publicly sourced property information is retained indefinitely as it constitutes valuable public information that benefits Platform users. Property owners cannot request deletion of public property information.

Section 6: USER RIGHTS AND CHOICES

6.1 Access and Transparency Rights

Information Access Requests: Users may request access to personal information held by Augrented, including specific data elements collected, sources of information, purposes of processing, and categories of third parties with whom information has been shared.

Data Portability Rights: Users may request copies of their personal information in commonly used, machine-readable formats.

Third-Party Sharing Disclosure: Users may request detailed information about third parties who have received their personal information.

6.2 Correction and Update Rights

Information Accuracy Correction: Users may request correction of inaccurate personal information. This right pertains only to user data, and does not apply to data on properties owned or managed by the user which has been obtained from public sources.

Profile Information Management: Users can directly update many profile elements through account settings, including contact information, preferences, notification settings, and other account-specific information.

User-Generated Content Modification: Users may edit, update, or delete reviews, comments, and other content they have submitted, subject to community guidelines.

6.3 Deletion and Restriction Rights

Account Deletion Requests: Users may request complete deletion of their accounts and associated personal information, subject to legal retention requirements. This right pertains only to user data, and does not apply to data on properties owned or managed by the user which has been obtained from public sources.

Processing Restriction Requests: Users may request restriction of certain processing activities, such as marketing communications, data analytics participation, or sharing with specific categories of third parties.

Objection to Processing: Users may object to specific uses of their personal information, particularly for marketing, profiling, or automated decision-making purposes.

6.4 Communication and Marketing Preferences

Email Communication Controls: Users may opt out of marketing emails, promotional communications, and non-essential service notifications while continuing to receive critical account-related communications.

Push Notification Management: Mobile app users may control push notifications through device settings and app preferences.

Communication Frequency Control: Users may adjust the frequency of communications, including daily, weekly, or monthly digest options for various types of content and updates.

6.5 Consent Management and Withdrawal

Consent Withdrawal Procedures: Users may withdraw previously given consent for specific processing activities through account settings, customer support contact, or other accessible mechanisms.

Granular Consent Controls: Users may provide or withdraw consent for specific activities such as data analytics participation, third-party data sharing, marketing communications, or enhanced personalization features.

Section 7: CALIFORNIA PRIVACY RIGHTS

7.1 California Consumer Privacy Act (CCPA) Rights

Right to Know: California residents have the right to request disclosure of the categories and specific pieces of personal information collected, the categories of sources from which information is collected, the business or commercial purposes for collection, and the categories of third parties with whom information is shared.

Right to Delete: California residents may request deletion of personal information collected from them, subject to certain exceptions for business operations, legal compliance, fraud prevention, and other legitimate purposes specified in the CCPA.

Right to Opt-Out of Sale: While Augrented does not sell personal information in the traditional commercial sense, California residents have the right to opt out of any activities that might constitute "sale" under the CCPA's broad definition.

Right to Non-Discrimination: California residents cannot be discriminated against for exercising their CCPA rights, including being denied services, charged different prices, or provided different levels of service quality.

Authorized Agent Requests: California residents may designate authorized agents to submit privacy requests on their behalf, subject to verification procedures.

7.2 Categories of Personal Information Under CCPA

Identifiers: Names, email addresses, phone numbers, IP addresses, account usernames, and other identifiers.

Commercial Information: Subscription history, payment records, purchase behavior, service usage patterns, and other information related to commercial transactions.

Internet Activity: Browsing history, search queries, interaction with Platform features, page views, and other information regarding user interaction with the Platform.

Geolocation Data: IP address-derived location information, GPS coordinates (where provided), and other location data.

Professional Information: Job titles, company affiliations, business contact information, and other professional details provided by Business Users.

Inferences: Predictions and insights derived from personal information, including user preferences, interests, behavior patterns, and other characteristics.

7.3 CCPA Request Processing Procedures

Identity Verification: CCPA requests require identity verification through multiple data points, account authentication, or other procedures.

Request Submission Methods: California residents may submit CCPA requests through online forms, email communications, phone calls, or mail.

Response Timeframes: CCPA requests are acknowledged within ten (10) days and completed within forty-five (45) days, with possible extensions of up to ninety (90) additional days for complex requests.

Fee and Cost Policies: CCPA requests are processed without charge for the initial request, but excessive or repetitive requests may be subject to administrative fees as permitted by California law.

Section 8: COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies and Tracking Technologies

Essential Cookies: These cookies are necessary for Platform functionality and cannot be disabled without affecting core services. They include session management cookies, authentication tokens, and security cookies.

Performance and Analytics Cookies: These cookies collect information about Platform usage, including page views, user interactions, error reports, and performance metrics.

Functional Cookies: These cookies enable enhanced Platform features such as remembering user preferences, maintaining search filters, and personalizing content display.

Marketing and Advertising Cookies: These cookies support marketing communications, advertising delivery, and promotional content customization.

Social Media and Third-Party Cookies: These cookies are placed by third-party services integrated with the Platform, including social media plugins, embedded content, and analytics services.

8.2 Cookie Management and User Control

Browser-Based Cookie Controls: Users may control cookies through browser settings, including options to block all cookies, accept only first-party cookies, or receive notifications when cookies are placed.

Platform Cookie Preferences: The Platform provides cookie preference controls that allow users to accept or reject different categories of cookies while maintaining essential functionality.

Opt-Out Mechanisms: Users may opt out of marketing and analytics cookies through Platform settings, third-party opt-out tools, or by configuring browser settings.

Mobile App Tracking Controls: Mobile app users may control tracking through device settings, including advertising identifier controls, location services management, and app-specific tracking preferences.

8.3 International Cookie Compliance

European Union Cookie Directive: For users in the European Union, cookie placement and tracking activities comply with EU cookie directive requirements, including obtaining appropriate consent for non-essential cookies.

GDPR Compliance: Cookie practices for EU users align with General Data Protection Regulation requirements for lawful processing, consent management, and data subject rights.

Section 9: INTERNATIONAL DATA TRANSFERS

9.1 Cross-Border Data Processing

Global Service Delivery: The Platform serves users internationally and may process personal information in multiple countries to provide effective service delivery and maintain Platform performance.

Data Center Locations: Personal information may be stored and processed in data centers located in the United States, European Union, and other jurisdictions selected for their robust privacy laws, security standards, and technical infrastructure capabilities.

Cloud Service Provider Networks: Third-party cloud service providers may store and process personal information across their global networks, subject to contractual requirements that ensure appropriate privacy and security protections.

9.2 Legal Frameworks for International Transfers

Adequacy Decisions: Where available, international data transfers rely on adequacy decisions by relevant privacy authorities that recognize equivalent privacy protection in destination countries.

Standard Contractual Clauses: Data transfers to countries without adequacy decisions may be supported by Standard Contractual Clauses approved by the European Commission or other relevant authorities.

Additional Safeguards: Beyond standard transfer mechanisms, additional technical and organizational safeguards such as encryption, access controls, and audit requirements provide enhanced protection for personal information processed internationally.

9.3 User Rights in International Contexts

Consistent Rights Application: Users retain the same privacy rights regardless of where their personal information is processed, ensuring consistent protection and control across all processing locations.

Cross-Border Dispute Resolution: International users have access to dispute resolution mechanisms that can address privacy concerns across jurisdictions.

Section 10: CHILDREN'S PRIVACY

10.1 Age Restrictions and Verification

Minimum Age Requirements: The Platform is intended for users who are at least 18 years of age or the age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from children under these age thresholds.

Age Verification Procedures: Account registration includes age verification steps designed to prevent underage users from accessing Platform services.

Parental Consent Requirements: In the unlikely event that we discover we have collected personal information from a child without appropriate parental consent, we will delete such information promptly.

10.2 Inadvertent Collection from Minors

Detection and Response Procedures: If we become aware that we have collected personal information from a child under the applicable minimum age, we will take immediate steps to delete such information.

Parental Notification: Parents or guardians who discover that their child has provided personal information to the Platform may contact us to request information deletion.

Section 11: BUSINESS USER PRIVACY CONSIDERATIONS

11.1 Enhanced Data Collection for Business Services

Commercial Use Authorization: Business Users provide additional information necessary for commercial data licensing, including business verification details, intended use cases, data export requirements, and commercial application descriptions.

API Access and Integration Data: Business Users utilizing API access generate additional technical information including API usage patterns, integration details, data synchronization activities, and system performance metrics.

Team and Organization Management: Business accounts may include information about team members, organizational hierarchies, user roles and permissions, and access delegation.

Professional Services Integration: Business Users may integrate Platform data with professional services, client management systems, and business intelligence tools, requiring additional data processing and sharing arrangements.

11.2 Business-to-Business Privacy Obligations

Client Data Protection: Business Users who use Platform data in providing services to their own clients or customers remain responsible for compliance with applicable privacy laws governing their client relationships.

Professional Responsibility Standards: Business Users in regulated professions must ensure that their use of Platform data complies with professional responsibility standards and client confidentiality requirements.

Data Sharing and Sublicensing Restrictions: Business Users may not share, sublicense, or redistribute Platform data beyond the scope of their subscription agreements without explicit authorization.

Termination and Data Return: Upon termination of business subscriptions, Business Users must return or destroy Platform data in their possession and certify compliance with data return requirements.

11.3 Enhanced Security and Compliance

Advanced Security Features: Business Users may receive enhanced security features including single sign-on integration, advanced authentication options, and IP address restrictions.

Compliance Reporting and Documentation: Business Users may require compliance documentation, audit reports, and other materials that demonstrate Platform security and privacy practices.

Data Processing Agreements: Business Users may enter into separate data processing agreements that establish specific roles, responsibilities, and limitations regarding personal information processing.

Section 12: DISPUTE RESOLUTION AND PRIVACY COMPLAINTS

12.1 Internal Complaint Procedures

Privacy Complaint Submission: Users may submit privacy complaints through multiple channels including online forms, email communications, customer support contacts, or written correspondence.

Initial Response and Acknowledgment: Privacy complaints receive prompt acknowledgment within five (5) business days, including confirmation of receipt, assignment of tracking numbers, and estimated timelines for investigation and resolution.

Resolution and Response Communications: Users receive detailed responses to privacy complaints including explanation of investigation findings, description of corrective measures taken, and information about additional steps available.

12.2 Regulatory Authority Cooperation

Data Protection Authority Communication: Augrented cooperates fully with data protection authorities, privacy regulators, and other relevant governmental bodies investigating privacy complaints or conducting regulatory inquiries.

International Regulatory Coordination: For complaints involving multiple jurisdictions, Augrented coordinates with relevant authorities to ensure comprehensive resolution while respecting different regulatory frameworks and user rights across jurisdictions.

12.3 Alternative Dispute Resolution

Privacy-Specific Mediation: Privacy disputes may be resolved through specialized mediation services that understand privacy law complexities.

Arbitration for Privacy Claims: Consistent with the Terms of Service, privacy disputes may be subject to binding arbitration, but such arbitration includes specific procedures for handling sensitive personal information.

Section 13: CONTACT INFORMATION AND PRIVACY INQUIRIES

13.1 Privacy Rights Requests

Users may submit privacy rights requests or general inquiries through the following channel: