311 West 11th Street, Manhattan, NY 10014

The three-story, two-family house at 311 West 11th Street in the West Village, owned by Craig Smith, has experienced several notable maintenance issues in recent years. Most concerning is an open emergency heat and hot water complaint from October 2024 affecting the entire building, though there have been previous heating system problems as well, including a November 2019 emergency complaint that could not be inspected.

In early 2025, multiple service requests were filed simultaneously regarding various building maintenance issues including flooring/stairs, plumbing (toilet), door/window (door frame), and electrical (outlet/switch) problems, though HPD was unable to complete inspections for these complaints. The building has also faced other maintenance challenges, including an unsanitary garbage/recycling storage situation in 2022, multiple paint/plaster issues in 2021 (including ceilings and doors/frames), and a rat sighting in 2020, though the property passed all subsequent rodent inspections including those in 2024 and 2023. The building, constructed in 1837, shows two active Department of Buildings violations regarding failure to file required annual inspections for low pressure and boiler systems, dating back to 2020 and 2023 respectively.

While there is one open Housing Maintenance Code violation related to street number visibility on the front of the building, most of the historical complaints have been resolved. The property has generally maintained compliance with rodent inspections over the years, with the last documented rat activity occurring in April 2023, though this was subsequently addressed with passing results in subsequent inspections. HPD inspections have shown inconsistent access issues, where inspectors have been unable to complete evaluations for several complaints, suggesting potential challenges in coordinating access for necessary repairs.