415 West 23rd Street, Manhattan, NY 10011

The 16-story, 901-unit residential building at 415 West 23rd Street, known as London Terrace Gardens, has been experiencing recurring heating and infrastructure issues throughout 2025. Most notably, there have been multiple complaints about inadequate heat and hot water affecting the entire building between January and May 2025, with some complaints remaining open as of May 2025. The building is also currently facing unresolved electrical wiring issues (opened April 2025) and plumbing problems related to water supply (opened January 2025).

The property has a documented history of maintenance challenges, including a 12A apartment water leak and plaster damage in September 2024, and various violations in apartment 17C related to plumbing and door issues in March 2024. The building underwent significant facade restoration work in 2021, during which multiple safety violations were recorded regarding suspended scaffolding, worker safety equipment, and work procedures, resulting in various penalties totaling $9,375. Appointment issues were frequent in 2025 when inspectors attempted to access units for verification of complaints.

The building has maintained generally good rodent control compliance, passing recent inspections, and has met bedbug reporting requirements, though a few cases were recorded in 2024 with all units reportedly treated. Earlier history shows some concerns with elevator maintenance compliance in 2019, though these were resolved. While the building is aging (built in 1934), the current owner has been responsive to many maintenance requests, as evidenced by the closure of numerous heat/hot water complaints once issues were addressed, though recurring facilities problems suggest ongoing infrastructure challenges.