320 West 49th Street, Manhattan, NY 10019

The five-story, 20-unit tenement building at 320 West 49th Street in Hell's Kitchen, owned by Matthew Keller, has experienced recurring maintenance issues in recent years, particularly in 2024-2025. As of July 2025, there are several open complaints, including a non-emergency refrigerator issue and a janitor/superintendent-related concern from January 2025. The building has faced multiple heat and hot water problems, with emergency complaints recorded in January, February, March, and most recently in May 2025, though some of these were resolved relatively quickly.

Notable violations include multiple issues identified in September 2024, such as defective door hardware at the bulkhead/roof, broken fire retardant materials, and a leaking roof affecting the fifth-story public hall. There was also a significant pest management incident in August 2024, where mice infestation was documented in apartment 5FE, requiring window guard installation and remediation of peeling paint surfaces. The building underwent several rodent control interventions in 2023, with multiple bait applications recorded between June and September 2023, though an initial inspection in July 2024 passed.

The property has no documented bedbug incidents for the past two reporting periods (2023-2024 and 2024-2025) after experiencing one infestation that was fully eradicated in 2022. While there were two complaints about illegal hotel rooms in 2018-2019, both were closed with no violations found. The building's maintenance history suggests persistent challenges with basic services and infrastructure, though there have been some improvements evident in the recent bedbug and rodent inspection results.