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Building and Landlord Data Analysis Report

21 West End Avenue, Manhattan, NY 10023

10
DOB Complaints
37
311 Housing Calls
11
Housing Violations
9
Permits

Risk Assessment

95
Low Risk

This building shows minimal signs of maintenance issues based on our analysis.

Our AI predicts there is a 95% chance of no major maintenance issues.
Augrented Insights Report for 21 West End Avenue

21 West End Avenue is a 45-story, 616-unit residential building constructed in 2013 and currently owned by Jennifer Brocato. The property has experienced recurring maintenance issues over recent years, with the most significant current concern being an open Department of Health complaint from June 2025 regarding potential food preparation violations. The building has faced multiple heat and hot water complaints, particularly during the 2024-2025 winter period when two separate complaints were filed in November and December 2024, though HPD was unable to gain access to inspect.

Other notable issues include ventilation system problems (open since March 2025), plumbing concerns (water supply and sink issues in March 2025), and multiple instances of bedbug infestations, with five units reported infested in the most recent 2023-2024 filing. The building has also faced various infrastructure and safety challenges, including elevator system concerns in 2024, building shaking/vibration complaints in December 2023, and a sprinkler system complaint in late 2023, though inspections found no violations. Recent inspections have shown the building to pass rodent control assessments. Two active violations remain regarding failure to file required reports and display energy efficiency information as of 2025.

The property has a history of multiple observation violations, particularly during 2023-2024, mostly relating to door functionality and maintenance issues, including a significant building occupancy violation involving P.S. 342. Regular bedbug reporting since 2018 shows varying infestation levels, though recent reports indicate timely eradication efforts. The building's management has been responsive to most issues, as evidenced by numerous closed violations and service requests, suggesting ongoing maintenance and compliance efforts.

Last updated: July 27, 2025
This report is created with AI and based on the most recent 10 data items in each category. Full reports with 50+ data points are available to subscribers.

21 West End Avenue Report Contents

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21 West End Avenue Building Overview

Renter Risk Rating

This building is in the riskiest 10% of buildings in Upper West Side.

Building Characteristics

Total units 616
Year built 2013
Total area 630198 sq ft
Floors 45
Tax Abatements None
Building Class HEREAFTER ERECTED CLASS A
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Key Building Statistics

10
DOB Complaints
Complaints filed with the Department of Buildings in the last 7 years.
11
Housing Violations
Class B & C housing maintenance code violations.
37
311 Housing Calls
Housing-related 311 service requests in the last 7 years.
0
Work Orders
Repair orders issued by city agencies.
13
ECB Violations
Environmental Control Board violations on record.
9
Evictions
Evictions executed by city marshalls.
0
Rodent Inspections
Rodent inspections conducted by DOHMH.
9
Building Permits
Permits issued by DOB in the last 7 years.

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21 West End Avenue Landlord Information

HPD Registration Contacts

Contact data is from NYC HPD building registration.

RoleNameAddress

Landlord Portfolio

Other NYC buildings registered to this landlord.

AddressUnitsCode ViolationsRisk Rating

Landlord Court Records

NYC housing court and civil court records. Name matching only; verify parties are actually the owners by reviewing the case files!

Date FiledCase TitleCourtLink
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21 West End Avenue Rent Control Status

Year Built
Built after 1974
Units
More than 6 units
RGB Registration
Not registered
Tax Abatement
None found
Year BuiltUnitsRGB RegistrationTax Abatement
After 1974 >6 units Not registered None

Full Building Data for 21 West End Avenue

Housing Maintenance Code Complaints

This table shows complaints to 311 related to potential NYC Housing Maintenance Code (HMC) for 21 West End Avenue. These complaints are related to conditions such as lack of heat, hot water, mold, pests, and other habitability issues. Class B and C violations are the most serious and may indicate significant problems with building maintenance or safety.

Date ReceivedSttatus DateCategoryTypeStatus
2025-03-242025-06-07Plumbing-Water SupplyNon EmergencyCLOSE
2025-03-242025-06-07Plumbing-Basin/sinkEmergencyCLOSE
2025-03-032025-03-03General-Ventilation SystemNon EmergencyOPEN
2024-12-022024-12-05Heat/hot Water-Entire BuildingEmergencyCLOSE
2024-09-032024-11-20Appliance-RefrigeratorEmergencyCLOSE
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Housing Maintenance Code Violations

This table shows violations of the NYC Housing Maintenance Code (HMC) issued by HPD for 21 West End Avenue. These violations are related to conditions such as lack of heat, hot water, mold, pests, and other habitability issues. Class B and C violations are the most serious and may indicate significant problems with building maintenance or safety.

Inspection DateClassStatusStatus DateApartmentNOV DescriptionCertified Date
2024-05-21BCloseNone1904§ 27-2005 ADM CODE PROPERLY REPAIR WITH SIMILAR MATERIAL THE BROKEN OR DEFECTIVE CAULKING AROUND BATHTUB IN THE 1st BATHROOM FROM EAST LOCATED AT APT 1904, 19th STORY, 4th APARTMENT FROM EAST AT SOUTH2024-08-17T00:00:00.000Z
2024-04-03CCloseNone2708HMC ADM CODE: § 27-2017.4 ABATE THE INFESTATION CONSISTING OF ROACHES IN THE ENTIRE APARTMENT LOCATED AT APT 2708, 27th STORY, 2nd APARTMENT FROM WEST AT NORTH2024-04-29T00:00:00.000Z
2024-02-02BCloseNone4605§ 27-2005 ADM CODE PROPERLY REPAIR WITH SIMILAR MATERIAL THE BROKEN OR DEFECTIVE HARDWOOD FLOOR IN THE FOYER LOCATED AT APT 4605, 46th STORY, 3rd APARTMENT FROM EAST AT SOUTHNone
2024-02-02BCloseNone4605§ 27-2005 ADM CODE REPAIR THE BROKEN OR DEFECTIVE PLASTERED SURFACES AND PAINT IN A UNIFORM COLOR WEST WALL IN THE BATHROOM LOCATED AT APT 4605, 46th STORY, 3rd APARTMENT FROM EAST AT SOUTH2024-03-25T00:00:00.000Z
2023-02-06ACloseNoneNone§ 27-2005 ADM CODE REFIT FIRE EXIT DOOR ( B SECTION ) AT PUBLIC HALL, 15th STORYNone
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311 Service Requests

Service requests made to 311 for 21 West End Avenue. Data from NYC 311.

Created DateTypeDescriptionStatusAgencyResolution
2025-06-01 23:08Food EstablishmentKitchen/Food Prep AreaIn ProgressDOHMH
2025-04-20 12:16Food EstablishmentHandwashingClosedDOHMH
2025-03-24 23:04PLUMBINGWATER SUPPLYClosedHPD
2025-03-24 23:04PLUMBINGBASIN/SINKClosedHPD
2025-03-03 16:44GENERALVENTILATION SYSTEMOpenHPD
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DOB Complaints

Department of Buildings complaints regarding 21 West End Avenue.

Complaint #FiledStatusCategoryInspection DateDisposition
16714752024-06-30CLOSEDElevator: Multiple Devices on Property2024-12-13Oath Violation Served (2024-12-13)
16550442023-12-07CLOSEDBuilding Shaking/Vibrating/Struct Stability Affected2023-12-08No Violation Warranted For Complaint At Time Of Inspection (2023-12-08)
16544642023-11-29CLOSEDSprinkler System – Inadequate2023-12-28No Violation Warranted For Complaint At Time Of Inspection (2023-12-29)
16355842023-04-30CLOSEDBoiler: Defective/Inoperative/No Permit2023-05-02No Violation Warranted For Complaint At Time Of Inspection (2023-05-02)
16331152023-04-03CLOSEDAfter Hours Work – Illegal2023-04-06No Violation Warranted For Complaint At Time Of Inspection (2023-04-06)
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DOB Violations

Department of Buildings violations regarding 21 West End Avenue.

Date IssuedCategoryDescriptionStatusComments
2024-02-22V-DOB VIOLATION - ACTIVEFAILED TO FILE FISP CYCLE 9C TECHNICAL REPORT BY 2/21/2024
2023-12-01V-DOB VIOLATION - ACTIVEFAILURE TO DISPLAY ENERGY EFFICIENCY SCORE AND ENERGY EFFICIENCY GRADE AS PER ADCODE SEC. 28-309.12.3
2021-09-20V*-DOB VIOLATION - ResolvedPPN203 AOC SUB 011022 BY OTIS ELEV CO GUDESHWAR PERSAUD CERT#4340612022-01-12
2021-09-20V*-DOB VIOLATION - ResolvedPPN203 AOC SUB 011022 BY OTIS ELEV CO GUDESHWAR PERSAUD CERT#4340612022-01-12
2021-09-20V*-DOB VIOLATION - ResolvedPPN203 AOC SUB 011022 BY OTIS ELEV CO GUDESHWAR PERSAUD CERT#4340612022-01-12
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Indoor Environment Complaints (DOHMH)

The table below shows indoor environment complaints received regarding the conditions at 21 West End Avenue. The information includes the date, type, description, and status of each complaint. The data is sourced from DOHMH/311.

DateTypeDescriptionStatus
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Bedbug Infestations

The table below shows the bedbug reports filed by the landlord for 21 West End Avenue. The information includes the file date, infested units, eradicated units, re-infested units, filing start date, and filing end date. The data is sourced from DOHMH. Landlords are required to file these reports; missing data may indicate non-compliance.

File DateInfested UnitsEradicated UnitsRe-infested UnitsFiling Start DateFiling End Date
2024-12-175502023-11-012024-10-31
2023-12-220002022-11-012023-10-31
2022-12-052212021-11-012022-10-31
2021-12-020002020-11-012021-10-31
2020-12-023312019-11-012020-10-31
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Rodent Inspections

Recent rodent inspection results for 21 West End Avenue. Data from NYC DOHMH.

DateTypeResult
2025-07-02InitialPassed
2024-08-29InitialPassed
2023-09-11InitialPassed
2022-04-13InitialPassed
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HPD Litigation Explanation

The table below shows the HPD litigation records for 21 West End Avenue. The information includes the open date, case type, status, judgement, penalty and whether harassment was found. The data is sourced from HPD.

Source: HPD
Open DateCase TypeStatusJudgementPenaltyHarassment found
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OATH Cases Explanation

The table below shows the Office of Administrative Trials and Hearings cases for 21 West End Avenue. The information includes the date, agency, respondent, charge, result, penalty, and status. The data is sourced from OATH.

Source: Office of Administrative Trials and Hearings (OATH)
DateAgencyRespondentChargeResultPenaltyStatus
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ECB Violations

Environmental Control Board violations for 21 West End Avenue. Data from ECB.

DateNumberRespondentDescriptionStatusPenaltyBalance Due
2024-12-1339132861JRIVERSIDE CENTER PARCEL 2PROVIDE AN UPDATED MAINTENANCE LOG. PROVIDE A MAINTENANCE PROGRAM. PROVIDE A CITY ID DEVICE NUMBER IN CAR AND TOP OF CAR.RESOLVE625.00.0
2024-07-0535677367ZDEPARTMENT OF EDUCATIONRE-ISSUE #35665304N-ALTERED/CHANGED BUILDING OCCUPIED WITHOUT A VALID CERTIFICATE OF OCCUPANCY AS PER 28-118.3.1-28-118.3.2. NOTED: OBSERVEDTHE OCCUPIED SCHOOL BUILDING P.S. 342 HAS TEACHERS STAFF AND STUDENTS.ACTIVE3125.00.0
2024-07-0535677366RDEPARTMENT OF EDUCATIONFAILURE TO MAINTAIN BUILDING IN CODE-COMPLIANT MANNER. NOTE: UPON INSPECTION OBSERVED, INTERIOR EXIT-ACCESS DOORS LOCATED AT 4FKR.-STAIRWAY 'A' AND 2FLR.-STAIRWAY 'A' DOORS ARE NOT SELF-CLOSING PROPERLY WHEN TERESOLVE625.00.0
2024-07-0535677368KDEPARTMENT OF EDUCATIONEXIT DOOR NOT SELF-CLOSING. NOTED: OBSERVED EXIT DOORS LOCATED AT EXIT#3 AND #5 ARE NOT SELF-CLOSING WHEN TESTED. REMEDY: REPAIR/REPLACE DOORS.RESOLVE625.00.0
2023-02-1335665304NDEPT OF EDUCATIONALTERED/CHANGED BUILDING OCCUPIED W/O VALID CERTIFICATE OF OCCUPANCY AS PER 28-118.3.1 28-118.3.2 NOTED:UPON INSPECTION OF PX 342 DOB RECORDS STATE C OF O #122605047T003 EXPIRED 4/10/19 & C OF O #121324717T024RESOLVE1250.00.0
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Alternative Enforcement Program (AEP) Explanation

The table below shows the Alternative Enforcement Program (AEP) records for 21 West End Avenue. The information includes the start date, start violations, discharge date, and status. The data is sourced from HPD.

Source: Department of Housing Preservation and Development (HPD)
Start DateStart ViolationsDischarge DateStatus
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Vacate Orders Explanation

The table below shows the vacate orders for 21 West End Avenue. The information includes the effective date, rescinded date, reason, type, and units. The data is sourced from DOB.

Source: Department of Buildings (DOB)
Effective DateRescinded DateReasonTypeUnits
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Work Orders Explanation

The table below shows the work orders for 21 West End Avenue. The information includes the date created, type, description, and charge. The data is sourced from HPD.

Source: Department of Housing Preservation and Development (HPD)
Date CreatedTypeDescriptionCharge
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Liens Explanation

The table below shows tax and water liens for 21 West End Avenue. Information includes tax class, month, water only flag, amount, and cycle. Data is sourced from NYC Department of Finance.

Source: NYC Department of Finance
Tax ClassMonthWater OnlyAmountCycle
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Case NumberDateTypeStatusDetails

Sales Records

Sales transactions for 21 West End Avenue. Data includes sale date, price, buyer, and seller.

DatePriceBuyerSeller

Asbestos Records

Asbestos abatement filings and records for 21 West End Avenue. Data includes filing date, type, and status.

Start DateEnd DateStatusProcedureFloor

Fire Violations

Violations issued by the Fire Department for this property.

Violation NumberDateDescriptionStatus
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Fire Inspections

Fire Department inspection records for this property.

DateTypeResult
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Fire Certificates

Fire safety certificates for this property.

TypeIssue DateExpiration
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Water Connections

Water connection permits and records for 21 West End Avenue. Data includes connection type, date, and status.

MaterialRecord Type

Elevator Permits

Elevator permit records for 21 West End Avenue. Data includes permit type, issue date, and status.

TypeIssue DateStatus

Landmark Violations

Landmark preservation violations for 21 West End Avenue. Data includes violation date, type, and status.

DateTypeStatus

Planning Projects

City Planning (ZAP) project applications for this building. Data includes project ID, status, borough, and lot/block information.

Project IDStatusBoroughBlockLot
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Building Permits

Department of Buildings issued building permits for this property. This includes permits for construction, alteration, and demolition work. Data includes permit type, job number, status, and issue date.

Permit TypeJob NumberStatusIssue Date

Electrical Permits

Department of Buildings issued electrical permits for this property. This includes permits for electrical work, installations, and modifications. Data includes permit type, job number, status, and issue date.

Permit TypeJob NumberStatusIssue Date

How 21 West End Avenue Compares

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