851 East 162nd Street, Bronx, NY 10459

The 69-unit, 6-story building at 851 East 162nd Street in Longwood, owned by Madelyn Lugo, has experienced numerous maintenance and safety issues over recent years. Most notably, as of June 2025, there are multiple open housing maintenance code complaints and violations including emergency-level issues with plumbing (bathtub/shower and basin/sink), unsanitary conditions (including mold and pests), and various paint/plaster problems. The building has persistent heating and hot water system problems, with violations documented in December 2024 affecting multiple apartments including 4M and 6E.

The elevator system has been a recurring concern, with multiple complaints and violations from 2023-2025, including reports of being out of service and stuck in the basement, though some violations from 2023 were resolved. There are also active environmental control board violations regarding an expired sidewalk shed and an emergency phone repair requirement. The building has demonstrated intermittent issues with pest control, as shown by past bedbug reports (2020-2021) and rodent inspections, though recent inspections in 2025 and 2021 passed.

The property has some longstanding regulatory compliance issues, as evidenced by active DOB violations regarding failure to display energy efficiency scores and submit required energy reports from 2019 to 2024. Recent tenant complaints have primarily focused on heating, plumbing, and maintenance issues, with multiple violations issued that provide the owner with time to address the conditions. Inspections have shown varied results, with some violations being resolved while others remain open. The building's maintenance history suggests ongoing challenges with building systems and timely repairs, particularly regarding HVAC, elevator functionality, and general upkeep of common areas and individual units.