18 Highland Place, Brooklyn, NY 11208

The two-family house at 18 Highland Place in Cypress Hills, owned by Isabel Ruiz, has experienced significant and concerning heat and hot water issues throughout 2024, with a particularly intense cluster of problems during March 2024. The building, constructed in 1901, has been reported to have persistent heat and hot water problems, with at least 10 separate complaints filed between February 26 and March 29, 2024, affecting both individual apartments and the entire building.

While some complaints indicated that heat and hot water had been restored, several others were marked as duplicates or resulted in HPD being unable to gain access to units for inspection. Notably, on March 4, 2024, HPD was able to verify inadequate heat or hot water in at least one apartment and issued a violation, though specific details about the violation are not available through this report. The most recent complaints through HPD's 311 Service Requests system show continued concerns about heat and hot water systems, with multiple complaints being filed in late March 2024.

The frequency and persistence of these complaints suggest ongoing challenges with the building's heating infrastructure, though the closure of these complaints indicates that HPD has taken some action in response to the reported conditions. The building's thorough documentation of heat and hot water issues represents the most significant pattern of complaints on record for this property, with few other documented issues in the available data set. While this report focuses on the documented complaints through 311 and HPD systems, it should be noted that these systems may not capture all building conditions or resident experiences.