690 Shepherd Avenue, Brooklyn, NY 11208

The two-family home at 690 Shepherd Avenue in East New York, owned by Joyce Pierre-Nelson, has experienced significant and recurring heat and hot water issues over the past two years, with all documented complaints occurring between December 2022 and March 2023. During this period, there were a total of ten complaints related to inadequate heat or hot water, with the majority (eight out of ten) specifically reporting problems in individual apartments rather than throughout the entire building.

These complaints included three instances in December 2022 and seven instances in January 2023 alone, with multiple emergency complaints registered through the Housing Maintenance Code system. The building's documented history shows a concerning pattern of heating system problems, particularly during the winter months of late 2022 to early 2023. While the Department of Housing Preservation and Development (HPD) responded to these complaints on multiple occasions, inspection access was sometimes denied, though in several cases they were able to verify that conditions had improved or been corrected.

Of particular note, the most recent complaint from March 2023 indicated that HPD was unable to gain access to complete their inspection. Despite these ongoing issues, HPD records do not show any official violations being issued against the property during this complaint period. Since the last recorded complaint in March 2023, there have been no additional complaints or issues on record, but it's important to note that this analysis is based solely on available data up until October 2023.