18 Coale Avenue, Staten Island, NY 10314

The two-family house at 18 Coale Avenue in Castleton Corners, owned by Ronald Hofstetter and constructed in 1950, has experienced significant heating system issues in June 2024 that affected both units. During this period, multiple complaints were filed with the NYC Department of Housing Preservation and Development (HPD) regarding inadequate heat and hot water, with three identical complaints submitted on June 1, 2024, from different tenants.

While these complaints were categorized as emergency situations requiring urgent attention, the HPD's response revealed complications in their investigation - some cases were marked as closed due to being duplicates of existing complaints, while in one instance, inspectors were unable to gain access to the apartment for verification. The pattern of complaints suggests a building-wide heating system failure rather than isolated unit problems.

The situation appears to have been significant enough to warrant multiple emergency complaints across both residential units, though the resolution process was hampered by access issues and procedural complexities within the HPD response framework. As of the most recent data available, the specific status of the heating system issues remains somewhat unclear, with the HPD advising tenants to file new complaints if the conditions persisted following their investigation.