472 Ingram Avenue, Staten Island, NY 10314

The two-family house at 472 Ingram Avenue in Castleton Corners, owned by Bijo Thomas, was constructed in 1970 and has experienced a notable pattern of heat and hot water issues during the summer of 2018.

Between August 29 and September 6 of that year, three separate complaints were filed regarding inadequate heat and hot water, all of which were categorized as either emergency or immediate emergency situations under the Housing Maintenance Code. Despite the urgency of these complaints, access issues prevented the Department of Housing Preservation and Development (HPD) from conducting inspections in at least two instances during this period, though one complaint was ultimately resolved within 24 hours of filing.

The building experienced a similar situation with a repeat complaint on September 6, 2018, which was noted as a duplicate of an existing report, suggesting a potential building-wide issue with the heating system. While these heating system problems were all documented and closed by late September 2018, the cluster of complaints within such a short timeframe raises concerns about the building's thermal infrastructure during that period, though no subsequent heating-related complaints have been filed in the available records through October 2023.