9707 Sugar Hill Dr
Nothing on record for this building in the last seven years. Our model still sees a moderate chance of maintenance problems in the next 12 months, from the owner's wider portfolio and the surrounding area rather than from anything recorded here. No public enforcement record to go on. Walk the building, ask the current tenants how repairs get handled, and get any promises in writing.
This building has 0 code violations (7y), at or below the Cherry Creek average of 0.2.
What's in the 9707 Sugar Hill Dr report
| Units | 2 |
|---|---|
| Buildings on parcel | 1 |
| Year built | 1995 |
| Total area | 5,892 sq ft |
| Property type | 2 FAM DWELLING |
| Geo ID (TCAD parcel) | 0426232017 |
Registered owner per Travis Central Appraisal District (TCAD).
Landlord portfolio
Other Austin properties this owner holds, with a risk rating for each.
Unlock complete reportThe two-family dwelling at 9707 Sugar Hill Drive in Austin's Cherry Creek neighborhood, owned by Roy A. Pollack, has been standing since 1995 and for 2023-2024, this property has experienced increased activity within city service departments. Over the past seven years, there have been 12 documented 311 service requests, with particular clustering around pet-related issues, as evidenced by three separate requests to the Pet Resource Center for Assistance between September 2024 and March 2025. The property has also seen multiple general service requests to Austin Resource Recovery in June 2025, along with one environmental health services request to Austin Public Health in April 2026. While all service requests have been marked as closed, indicating resolution of each issue, the pattern of repeat pet-related service requests within a single year period suggests this might be an area of ongoing concern. The relatively recent nature of these requests, particularly those in 2025-2026, indicates the building's most active period in terms of city service engagement has occurred during this timeframe, though none of the documented service requests appear to directly indicate any safety concerns or significant negative impacts on resident experience.
AI-generated · may contain errors · check the source data tables below
How 9707 Sugar Hill Dr's risk score is calculated
We trained a model on 7 years of Austin Code enforcement data — code violations, complaint history, Repeat Offender Program activity, and owner track records. It estimates the probability that Austin Code will find a code violation at this address in the next 12 months. Lower % = safer.
What the score means for you
Lower risk — safer than most nearby
Austin Code rarely finds violations here. Strong maintenance history and a clean complaint record.
Typical — about average for the neighborhood
Some past violations or complaints on record. Worth asking the landlord about any open issues before signing.
Higher risk — riskier than most nearby
Elevated violation and complaint history. Austin Code has found issues here before and is statistically likely to again.
Out of 653 buildings in this neighborhood, 346 are predicted to be safer. The band is relative to this neighborhood, so a share of every neighborhood falls in each colour.
violation
likely
What's driving this score
The data points that most influenced this building's risk rating — ranked by the weight the model placed on each one.
9707 Sugar Hill Dr apartment reviews
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9707 Sugar Hill Dr event timeline
Code violations, complaints, Repeat Offender Program activity, permits, and 311 calls — most recent records in order.
See all 5 events
Full history back to 2023 — violations, complaints, permits, and 311 calls.
Unlock complete timelineFull data for 9707 Sugar Hill Dr apartments
Austin public datasets for this parcel — permits, code complaints, Repeat Offender Program records, 311 calls, and affordable housing.
What this is
Building permits issued by the City of Austin for new construction, alterations, and repairs at this parcel.
| Permit # | Type | Work Type | Description | Issued | Status |
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What this is
Plumbing, electrical, and other construction permits filed with the City of Austin for this parcel.
| Permit # | Type | Work Class | Description | Issued | Status | Valuation |
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What this is
Complaints filed with Austin Code (code enforcement) about this property. Tracks the complaint lifecycle from filing through inspection, and whether a formal violation was issued.
| Case # | Opened | Type | Description | Priority | Status | Violation Issued |
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What this is
Austin 311 service requests matched to this address by zip code and house number. Includes maintenance complaints and quality-of-life requests.
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What this is
City of Austin affordable housing program units recorded at this parcel, if any.
| Project | Status | Unit Type | Total Units | Affordable Units | Expires |
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How 9707 Sugar Hill Dr compares to the neighborhood
This building against comparable properties in Cherry Creek. Toggle filters to narrow the peer group.
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Cancel anytime · Data sourced from Austin Code, Austin 311, TCAD & the City of Austin Open Data Portal