1398 Palou Ave, San Francisco, CA 94124

The two-unit residential building at 1398 Palou Ave in Bayview, owned by the Gray family, has undergone several significant renovations and faced multiple repair challenges since its construction in 1900. Most recently, in 2024, the property has seen HVAC system upgrades, including the installation of a new heat pump and related electrical work. This followed a "no heat" complaint in early 2024, which, along with similar issues from 2019, indicates recurring heating system concerns.

The building has a history of maintenance issues, particularly evident in 2019 when multiple violations were documented, including problems with interior surfaces, plumbing systems, and sanitation that resulted in orders for repairs to walls, floors, tub/shower fixtures, and kitchen cabinets, as well as addressing a cockroach infestation and installing smoke detectors - all of which were marked as abated by May 2019. Earlier improvements to the property include a kitchen remodel in 2020 (following a complaint about unauthorized construction work), reroofing in 2003, window replacements in 1997, and a substantial addition in 1984 that expanded bedrooms, bathrooms, stairs, and foundation elements. The building's infrastructure has been modernized over the years, with an underground electrical service conversion completed in 2008.

More recent maintenance history shows attention to heating system upgrades, though the recurring heat-related complaints suggest ongoing challenges with climate control systems. The property has also faced occasional plumbing challenges, as evidenced by a 1999 complaint about sewage issues. Outside the building, recent 311 calls from late 2024 primarily relate to waste management and street cleaning matters, which while not directly affecting building residents, provide context about the immediate surroundings.