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398 West Portal Ave

West Portal, SF 94127 2483013 25 units · 5 fl · 1929

This building has far more open problems than almost any other in the neighborhood. Renters here report frequent, slow-to-fix problems. Get repair promises in writing and check the unit before signing.

NOVs (7y) vs. neighborhood
Compared to a typical building in West Portal
At or below average
avg 2.0
0
FewerMore

This building has 0 novs (7y), at or below the West Portal average of 2.0.

Rent & eviction protection

Is 398 West Portal Ave rent-controlled?

San Francisco's Rent Ordinance caps rent increases and provides eviction protection for most residential units built before 1979 with 2+ units. Here's how this building scores.

Built before 1979
Built 1929
2 or more units
25 units
Property type
Multi-Family Residential
Zoning
WPORTL
Likely rent-controlled. Building age and unit count suggest this property falls under San Francisco's Rent Ordinance.

Based on SF Assessor records. Not legal advice — confirm with the SF Rent Board.

Building characteristics
Units25
Floors5
Year built1929
Total area21,970 sq ft
Property typeMulti-Family Residential
Tax statusNone
Blocklot2483013
Ownership

Registered owner per SF Assessor-Recorder (secured roll).

Owner name
Ceg West Portal Lp
Mailing address
820 Lawton St San Francisco CA 94122
Last sale
062012

Landlord portfolio

Other SF properties this owner holds, with risk grades for each.

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Augrented Insights
Initial analysis

The five-story, 25-unit multi-family residential building at 398 West Portal Avenue, built in 1929 and owned by Ceg West Portal Lp, has undergone significant recent fire safety upgrades. Most notably, in 2023-2024, the building received comprehensive fire alarm system improvements including the installation of manual pull stations, smoke detectors, low-frequency sounders, and a new fire alarm control panel, with work completed at a total cost exceeding $62,000. The building has experienced recurring fire safety issues, with multiple violations and complaints between 2002 and 2023, including three fire alarm-related violations since 2020, and a sleeping area requirement violation in October 2023.

The property has a documented history of maintenance challenges and safety concerns. Major plumbing and electrical work includes a boiler replacement in 2017 and bathroom upgrades in 2020. Significant structural work was performed in 2013, including waterproofing repairs to three concrete back elevations at a cost of $125,000. Several serious complaints were filed in 2013 regarding lead paint removal work, with concerns about safety practices and potential occupant exposure. The building has experienced various habitability issues over the years, including mold problems (2006-2007), fire escape maintenance concerns (2002), and heating failures (2008), though most violations were abated. While the building's recent fire safety upgrades demonstrate improved safety measures, the property has a history of requiring ongoing maintenance and systems upgrades to meet compliance standards.

AI-generated · may contain errors · check the source data tables below

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Risk rating

How 398 West Portal Ave's risk score is calculated

We trained a model on 7 years of SF DBI inspection data — notice of violation filings, complaint history, and owner track records. It estimates the probability that DBI inspectors will issue a Notice of Violation at this address in the next 12 months. Lower % = safer.

What the score means for you

Grade A–B — Low risk

DBI rarely finds violations here. Strong maintenance history and a clean complaint record.

Grade C — Moderate risk

Some past violations or complaints on record. Worth asking the landlord about any open issues before signing.

Grade D–F — High risk

Elevated violation and complaint history. DBI has found issues here before and is statistically likely to again.

Neighborhood percentile
0th percentile

Out of 24 buildings in this neighborhood, 24 are predicted to be safer.

RiskiestSafest
Predicted 12-month outcome
15%
No DBI
violation
85%
DBI violation
likely
Model explanation

What's driving this score

The three data points that most influenced this building's risk rating — ranked by the weight the model placed on each one.

Number of units

The number of units affects how the model reads complaint and violation totals — more units means more potential sources.

Building size

Total floor area — a proxy for building scale and the number of systems (plumbing, electrical, HVAC) that can fail.

Neighborhood location

Precise location is a proxy for neighborhood-level risk — some SF blocks have systematically higher DBI activity.

12-Month severity forecast
No violation 6.3%
Moderate concern 55.8%
Severe concern 37.9%
Estimated probability of receiving a DBI Notice of Violation in the next 12 months at each severity level. Model: full_hgb_balanced.
Apartment reviews

398 West Portal Ave apartment reviews

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The story over time

398 West Portal Ave event timeline

Violations, complaints, fire incidents, permits, and buyouts — most recent records in order.

2026
DBI Complaint May 11
Date last observed: 09-may-26; exact location: main bldg; building type: residence/dwelling disabled acc: elevator/lift; ; additional information: the elevator has been out of service since november 2025. a definite hardship for tenants and visitors, especially those on higher floors.;
Housing Inspection Services
Fire ComplaintApr 16
Sprinkler/Standpipe Systems

See all 18 events

Full history back to 2020 — violations, complaints, permits, buyouts, and fire incidents.

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Every record we have

Full data for 398 West Portal Ave apartments

13 SF public datasets for this parcel — permits, violations, complaints, fire records, 311 calls, planning records, and buyouts.

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Cancel anytime · Data sourced from SF Open Data, DBI, SFFD, SF Rent Board & Planning

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